Key Responsibilities and Duties:
Risk Management and Safety Oversight: Leads the implementation and maintenance of effective organizational risk programs as delineated in Fakeeh Care risk management program. Responsible for development of annual risk register with related KPI’s, and closely work with risk owners to manage and mitigate risks all through the year. Oversees departmental risk management activities and ensures alignment with Fakeeh Health Care facility’s standards. Prepares periodic risk register reports that show progress and challenges. Environmental Rounds and Facility Safety: A key member of environmental rounds, safety programs and drill outcomes. Responsible for following up on remedial action plans that aim to rectify findings during these facility-based activities. Occurrence Variance Reporting:Manages the safe reporting and updating of patient safety incidents, near misses, including Medication Incident Reports and Against Medical Advice Reports. Analyses complex data from incident investigations to develop action plans that drive substantive improvements. Have a strong overview of the progress of incident investigations and ensure timely communication and escalation to the management. develops and presents progress reports related to initiation and management of OVR’s. Process Mapping and Improvement:Leads proactive Failure Mode and Effects Analysis (FMEA) and other process improvement (PI) initiatives to pre-emptively address and mitigate potential risks and enhance operational efficiencies. Conducts tracers for selected processes, identifies gaps and develops remedial action plans as applicable. Assists the QRM director in Conducting RCA’s for high-risk events and near misses and for sentinel events. Communication and Coordination:Maintains clear and consistent communication with management and leadership with timely updates on safety incidents, investigations progress and escalation of any red-flag areas related to quality, safety and risk program. Educational and Training Initiatives: Develops and implements training programs to empower staff participation in quality and risk management efforts. Ensures comprehensive understanding and adherence to Fakeeh Health Care facility’s safety standards and practices ensuring a high standard of patient safety and care across the Fakeeh Health Care facility. Policy Development and Accreditation Support: Assists in the creation and revision of policies related to safety and accreditation. Supports the Fakeeh Health Care facility adherence to accreditation and regulatory requirements.


Job Requirements
Skills and Abilities: Continuous Learning and Development: Demonstrates an ongoing commitment to learning and self-improvement. Actively seeks new ways to grow and be challenged using both formal and informal development channels. Customer Service: Exhibits a commitment to providing exceptional service. Responds to service requests and concerns promptly and with diplomacy. Always maintains a professional and courteous demeanor with clients. Problem Solving: Utilizes logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Thinks on their feet to devise creative solutions to challenges. Supervising Operations: Effectively manages and oversees day-to-day operations, ensuring efficiency, quality control, and adherence to hospital standards and external regulations. Supervising People: Skilled in managing a diverse team of staff, fostering an environment where employees feel valued and motivated to contribute their best. Implements strategies for staff development and performance enhancement. Taking Responsibility: Takes ownership for actions and outcomes, responsibilities, and customer satisfaction. Demonstrates reliability, honesty, and executes duties responsibly. Teamwork: Works cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Values the input and expertise of fellow team members and works to build consensus. Valuing Diversity: Shows respect and sensitivity for cultural and individual differences. Promotes a harassment-free environment, building a diverse workplace that benefits from varied perspectives and talents. Mastering and practicing the following skills:Methods and processes of improvement Data aggregation, validation, and analysis Risk identification and management Experience:Minimum 5 years of experience in a large tertiary care hospital in a Quality and Risk Management department. Education:Bachelor’s in allied health or Equivalent bachelor’s degree in healthcare administration, Public Health, or related field. master’s degree in risk management is preferred. Language:Excellent command of verbal and written English and Arabic Licenses / Certifications:Certification in Risk Management Assurance (CRMA), Certified Professional in Healthcare Quality (CPHQ), or similar.