Jobs / Call Center Jobs / Customer Relations Officer
On-site Full Time
Dr. Soliman Fakeeh Medical Center -
Saudi , Jeddah
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Dr. Soliman Fakeeh Medical Center
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Job Details

Employment Full Time
Category Medical
Industry Hospital & Health Care
1. Open and maintain patient files for new patients, ensuring all required information is accurately recorded.2. Schedule, reschedule, and cancel patient appointments as needed.3. Register patients upon arrival, verifying demographic and insurance information.4. Notify healthcare team members promptly when walk-in patients arrive.5. Ensure all valid documents (e.g., insurance approvals, identification) are current, available, and scanned into the system.6. Answer phone calls at the assigned desk/reception, providing assistance and directing calls as needed.7. Receive and handle cash payments, ensuring accurate recording and reconciliation of transactions.8. Prepare and total all bills, ensure an accurate balance of transactions, and hand over documentation to the Insurance and Finance Coordinator at the end of the shift.9. Answer phone calls through the call center line, providing information and assistance to patients.10. Transfer calls to the relevant departments or personnel as required.11. Contact physicians to confirm duties and schedules as per the OPD (Outpatient Department) calendar.12. Other duties as assigned within the scope of the job.

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About Dr. Soliman Fakeeh Medical Center
Saudi, Jeddah
Hospital & Health Care
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