Company Description
Tech for People Unlocks the Future
At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.
Devoteam Culture & Values:
True innovation is born from a powerful culture, fused with meaningful values.
Culture:
Fair and courageous
Everyone is treated fairly – this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.
Ambition and results
Ambition is nurtured at every step – this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.
Learning and innovating
Curiosity and learning are at our core – this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.
Caring and sharing
A caring attitude is infused into our culture – this encourages sharing. We believe in the power of teams, we promote support and collaboration.
At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers,
Values:
Respect Frankness Passion
Knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.
To know more about us, please visit: www.devoteam.com
Job Description
Devoteam is seeking a Senior Service Now Consultant to lead the design, development, and implementation of advanced Service Now solutions. The role focuses on delivering high-performing, scalable, and efficient applications, collaborating with stakeholders, and ensuring solutions align with business objectives.
Key Responsibilities
Lead the design, configuration, and customization of Service Now modules (ITSM, ITOM, HRSD, Sec Ops, CSM, etc.), including workflows, UI policies, business rules, client scripts, and integrations. Work closely with business stakeholders to understand needs, conduct workshops, and translate requirements into effective Service Now solutions. Maintain system stability, security, and performance, including upgrades, patches, platform enhancements, and instance optimization. Integrate Service Now with external systems (LDAP, Active Directory, third-party tools) and leverage Integration Hub and automation capabilities to streamline workflows. Mentor and support junior team members, conduct code reviews, enforce best practices, and provide training on Service Now solutions.
Qualifications
4+ years of experience with Service Now implementations, including senior-level responsibilities. Strong hands-on experience with Service Now development, customization, and integrations. Expert in Java Script, Glide API, UI Policies, Business Rules, Client Scripts, Flow Designer, Workflows. Experience delivering multi-module Service Now projects and mentoring teams. Strong stakeholder management, consulting, and communication skills. Familiarity with Agile/Scrum delivery methodologies. Bachelor’s or Master’s degree in Computer Science, IT, or related field.
Preferred Certifications
Service Now Certified System Administrator (CSA) Service Now Certified Application Developer (CAD) Service Now Certified Implementation Specialist (CIS) – ITSMITIL Foundation certification Agile/Scrum certification