Objective

As an IT Systems Engineer, will provide technical support across the Sahm office, internal and external DC, help desk, perform high standard system/network development and vendor interaction.

Duties and Responsibilities

The IT System Engineer’s tasks will include but are not limited to:

Installing and configuring computer hardware, software, systems, networks, printers, and scanners Establish accounts for new users and assist with password or login problems Troubleshoot and resolve issues with software, hardware, and network Walk colleagues through steps to help them resolve their technical problems Analyze records and logs to spot underlying trends and potential issues with IT scheduled activities Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests Strong learning ability and sense of responsibility and teamwork spirit, willing to accept challenging work, able to complete tasks in a timely and efficient manner Providing technical support across the company (this may be in person or over the phone) Setting up and managing accounts for new users Repairing and replacing equipment as necessary Testing and support the implementation of new technology, solutions, or applications. Occasionally require working in data center for the network changes Possibly provide end-user training Learn the company's internal knowledge base documents and create new knowledge base documents IT related

Education

Bachelor of Science Information Technology or equivalent degree

Qualifications And Experience

2-4 years of experience.

(Must have) Cisco Certified Network Professional (CCNP) MCSA, higher certificate, or equivalent certification. Avaya Aura Call Center Administration & Configuration VMWare v Sphere ESXi and v Center Administration Native Arabic fluent in write and speak English Preferred Diploma or Certificate in Computing, Engineering, or related field experience would be an advantage Minimum two years of experience in Networking and System fields Knowledge and expertise with a variety of software, hardware, and applications. Excellent skills to solve complicated problems and see projects through to completion Analytical skills to study problems and records and identify solutions Team-oriented attitude to help other colleagues and teams with technical problems Strong interpersonal communication and relationship-building skills Ability to manage time and effectively prioritize numerous projects at one time Organized and attentive to detail Must be flexible with changing priorities and able to communicate in a polite and professional manners