Main Purpose of the job To provide administrative and operational support across the departments and teams; ensuring processes, services are completed and delivered accurately, efficiently, and meet compliance requirements of Narjis.
Job Accountabilities
· Manage the activities of recruitment with external agencies; find new agencies, compare the prices, schedule interviews, update all activities in the Zoho system, and assist with other recruiting administrative support.· Ensure a positive onboarding experience by assisting with new hire processes; booking the flight tickets, employee pick-up from the airport, coordinating accommodation, orientation, Absher, Tawakkalna, bank account, and managing the employee delivery processes to clients.· Provide customer service and employee relations support while maintaining the daily recordings, and log and document issues and resolutions in the Zoho system.· Design and implement new employee growth and development programs, such as employee mentorship programs, and cross-training opportunities.· Provide first-line support for employee inquiries regarding operations, services, and processes; escalate complex inquiries when necessary.· Manage vacation programs such as vacation planning, tracking, compliance, and assisting in preparing related documents.· The role is responsible for monitoring employees’ residency (Iqama) status and submitting renewal requests to the Government Relations Officer in a timely manner to ensure full legal compliance.· Help set up and coordinate employee appreciation events and other service center celebrations.· Manage and supervise the staff accommodation.· Participate in quality assurance activities.· Conduct exit interviews, summarize findings, and discuss trends and concerns with the management.· Manage flight ticketing with the approved agencies (New Comer / Re-Entry / Final Exit / business trips).· Manage the full cycle of company purchases.· Perform all other tasks and duties as assigned.· Place and update all job postings in various media including online recruitment platforms, recruitment agencies, social media & networks, community boards, and staffing partners.· Build a hiring strategy that meets the business needs and clients’ expectations, including diversity, talent brand, and operational excellence.· Manage the activities of recruitment with external agencies; find new agencies, compare the prices, and update all activities in the Zoho Recruit system.· Coordinate and handle visits to foreign embassies when required.· Follow up with agencies regarding employee data and visa matters to ensure all records and processes are up to date.

Qualifications and requirements
· Bachelor degree in human resources management or equivalent, MBA is a plus· 5+ years of experience in an operational role of similar capacity· Proficient in Microsoft Office software and ERP system.· Professional in English· Prefect Hindi and Urdu.

Required Skills/Abilities
· Proven organizational skills, including time management· Project management experience· Strong problem-solving and analytical skills· Self-sufficiency; the ability to work with minimal supervision· Strong verbal and written communication skills· Attention to detail