Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams.

Key Responsibilities

Parts Sales & Customer Support - Greet customers (internal & external) and identify parts requirements accurately - Recommend appropriate parts based on customer or technician needs - Ensure a high level of customer service and satisfaction at all times - Handle inquiries, quotations, and parts availability checks

Inventory Management - Monitor stock levels and ensure optimal inventory availability - Identify parts requiring replenishment and initiate reorders - Track lost sales and report gaps for inventory improvement - Maintain accurate records of parts movement and stock

Ordering & Coordination - Process parts orders (local and international) as per company procedures - Handle special orders, including prepayments where required - Coordinate closely with Service Advisors and Technicians for parts requirements - Track parts status and ensure timely delivery

Systems & Documentation - Use DMS/CRM systems to search part numbers and manage transactions - Ensure accurate documentation of all parts transactions - Monitor bin locations and maintain proper storage standards - Manage warranty or returned parts as per policy

Desired Candidate Profile

• 3-7 years of experience in automotive parts or aftersales operations
• Strong understanding of automotive parts and systems
• Experience using ERP/DMS systems

Skills & Competencies

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to work in a fast-paced environment
• Problem-solving and analytical thinking
• Team collaboration and coordination skills