About FAENA

The FAENA Movement is recognized for its integration of art, culture, and community, drawing from soulful traditions and imaginative design. The organization fosters authentic hospitality and aims to create transformative experiences. FAENA is expanding into the Kingdom of Saudi Arabia with FAENA The Red Sea, a new development focused on luxury hospitality.

Role Overview: Airport Greeter

The Airport Greeter is responsible for providing a seamless, warm, and luxurious welcome and farewell experience for guests at the airport. This full-time position, located in Saudi Arabia, is critical for establishing the first and last impression of FAENA, The Red Sea, in line with ultra-luxury hospitality standards. The role typically requires 0-1 years of experience.

Primary Responsibilities

• Welcome guests at the airport with a professional and personalized greeting.
• Assist guests during arrival and departure procedures to ensure a smooth airport experience.
• Identify and escort VIP guests, ensuring priority handling and special attention.
• Coordinate guest transfers between the airport and the resort, including transportation arrangements.
• Assist with luggage handling and ensure safe transfer of guest belongings.
• Liaise with airport authorities, immigration staff, and transportation providers as necessary.
• Monitor flight arrivals and departures for timely coordination of guest services.
• Communicate guest arrivals, delays, or special requirements to the resort team.
• Provide accurate information about resort transfers, timing, and services.
• Handle guest inquiries, concerns, or last-minute changes with professionalism.
• Ensure all meet-and-greet signage, materials, and welcome setups are properly prepared.
• Support VIP protocols and ensure discreet, personalized service for high-profile guests.
• Coordinate closely with Concierge, Transportation, and Front Office teams.
• Report any operational issues, delays, or incidents promptly to management.

Required Qualifications

• High school diploma or equivalent is required.
• Hospitality or tourism training is preferred.
• Previous experience in a luxury hotel or resort environment is an advantage.
• Familiarity with airport procedures, arrival/departure processes, and VIP handling is preferred.
• Basic knowledge of local transportation and travel coordination.

Key Competencies and Professionalism

Candidates must maintain a polished and professional appearance consistent with luxury hospitality standards. The role requires a calm and organized presence, particularly in busy airport environments. Ensuring guest privacy, confidentiality, and security at all times is paramount. The Airport Greeter delivers a seamless transition from airport arrival to the resort experience, reflecting FAENA The Red Sea’s luxury standards.