Job Summary
We are seeking an experienced Senior Microservices Support Engineer to lead the production support and operational excellence of mission-critical microservices applications. The role is part of a 24x7 support organization, requiring participation in rotating shifts and on-call coverage to ensure high availability, stability, and rapid incident resolution for enterprise systems. The ideal candidate will possess deep expertise in Java-based microservices, Open Shift, troubleshooting complex production issues, monitoring, and Dev Ops practices.
Key Responsibilities
Lead Level 2/Level 3 production support for enterprise microservices applications. Act as the technical lead during production incidents, driving issue resolution and coordinating with development, infrastructure, and Dev Ops teams. Perform advanced troubleshooting and root cause analysis for application, middleware, infrastructure, and performance-related issues. Monitor production systems proactively to identify risks, performance degradation, and potential outages. Support application deployments, release management, rollbacks, and environment readiness within Open Shift. Ensure compliance with SLAs by managing incidents, service requests, and problem tickets effectively. Analyze application logs, JVM behavior, container health, and infrastructure metrics to resolve complex issues. Drive continuous service improvements by identifying recurring issues and implementing permanent solutions. Develop and maintain operational runbooks, knowledge base articles, and support documentation. Mentor and provide technical guidance to junior support engineers. Collaborate with development teams to improve application reliability, observability, and supportability. Participate in release planning, production readiness reviews, and post-implementation validation. Support disaster recovery activities, failover testing, and business continuity initiatives. Participate in an on-call support rotation for critical production systems
Requirements
Required Technical Skills
Technology Stack
Java Quarkus Spring Boot Redis Message Queue (Rabbit MQ, IBM MQ, Kafka, or similar)
Core Technical Competencies
Expert-level troubleshooting of distributed microservices applications Strong knowledge of microservices architecture and REST APIs Production monitoring and application performance analysis Root Cause Analysis (RCA) and Problem Management Dev Ops practices and CI/CD support Containerized application support Linux administration and shell scripting Log analysis and debugging across distributed systems
Hosting Environment
Red Hat Open Shift Container Platform (OCP)
Preferred Experience
6-10+ years of experience in Application Support, Production Support, or Site Reliability Engineering (SRE). Minimum 4+ years supporting Java-based microservices in enterprise production environments. Hands-on experience with Open Shift or Kubernetes platforms. Experience supporting highly available, mission-critical applications. Strong understanding of distributed systems, caching strategies, and messaging platforms. Experience working within Agile and Dev Ops environments. Familiarity with cloud platforms (AWS, Azure, or GCP) is an advantage