- Diagnose and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to their workflow.
- Install, configure, and maintain computer systems, peripherals, and mobile devices according to company standards.
- Provide timely and effective technical support via phone, email, or in-person, documenting all interactions and resolutions.
- Manage user accounts, permissions, and access controls to safeguard sensitive company data.
Desired Candidate Profile
Associate's degree or equivalent experience in Information Technology or a related field.
Proven experience 10 years in a technical support or help desk environment.
CompTIA A+, Network+, or similar foundational IT certifications are highly valued.
Proficiency in Windows and macOS operating systems, along with common office productivity software.