Job Description

Roles & Responsibilities

Job Description:

As departments grow in size and responsibilities, new challenges arise including but not limited to the time constraints for the department Head to maintain one-to-one contact with all the resources, the proper delegation of tasks and control of deliverables, the understanding of the concerns and issues impacting the activities of each of the department employees, the development needs of the resources, and the convergence of the department targets into clear daily goals for each of the employees within the department.

The Team Leader position plays a key role in supporting the department Head in ensuring that allocated teams within a department have a clear guidance and sense of leadership, a common voice, a proper delegation of tasks, and to ensure the excellence of their deliverables and activities.

The Team Leader performs the following interfacing activities with the Department Head:

• Request and obtain a clarification of the mission and vision of the department and its applicability to the respective team.
• Collaborate with the department Head in the clarification and definition of the targets and deliverables for the team.
• Raise concerns from the team to the department Head and follow up on mitigation/resolution actions.
• Discuss development needs of the team with the department Head and collaborate in the definition of the appropriate trainings and training plan.
• Inform and discuss with the department Head about the deliverables and performance of each of the team members in preparation for the performance review of the team members to be performed by the department Head.
• Discuss and suggest to the department Head the career development paths for the team members.
• Communicate potential continuous improvements defined within the team that should be further developed.
• Raise any escalation needs of the team.
• Discuss personal development needs of the Team Leader in relation to the needs of the role and the career development of the person.
• Communicate and discuss the resource loading and planning of the team.

Interface with the team

The Team Leader performs the following interfacing activities to the corresponding assigned team:

• Act as entry point for all jobs and activities required from the team.
• Appropriately delegate tasks to the team maintaining a proper loading balance for all team members.
• Schedule and run regular coordination meetings with the team.
• Create and maintain necessary collaboration and network with other teams, departments and stakeholders related to the activities of the team.
• Understand the individual requirements of the team members and either address them or raise them to the department Head as may be required.
• Track and oversee the on-time deliverables of the team.
• Ensure compliance and quality of the activities performed by the team.
• Gather ideas for continuous improvements from the team members.
• Coordinate the resource loading and planning for the team.
• Treat all team members with respect and maintain an open-door policy towards all the team members.
• The Team Leader shall be able to assess and identify any stress related situation in the team and work out with the team member, the department Head, and the human resources team in the proper management of the situation.
• Coach and mentor the team members.

The team members shall follow the instructions and guidance of the Team Leader and should respect the role of the Team Leader within the team.

• Support the recruitment of new employees to the team, by either screening and/or participating in the candidates interviews.
• Represent the team in meetings with other departments and teams.
• Prepare review presentations about the activities of the team for the department Head.
• Track and present key performance indicators related to the performance of the team s scope of activities.
• Additional specific tasks assigned by the Head of the Department in relation to the activities and deliverables of the team.

Exclusions of the Role

The Team Leader role is not replacing the Department Manager as overall responsible for the performance, development, and management of the personnel within the department. In that sense, the Department Manager is still responsible for, among others:

• Request and obtain approvals for new team members.
• Open new positions and hire new personnel for the team.
• Manage the performance review cycles for the team members.
• Responsible for the approval of working times.
• Responsible to manage costs of the department.
• Responsible to perform any salary discussions with the team members.
• Responsible to define and request promotions.
• Overall functional manager for all team members.
• Responsible to prepare and present monthly and other regular updates of the organization to the team.
• Responsibility to conduct one-on-one meetings with team members as may be required.
• Any team member has the possibility and should directly approach the Department Manager to discuss any personal or business issues or concerns.

• Minimum two (2) years performing the typical activities under the scope of the team.
• Demonstrated expertise in performing the typical activities under the scope of the team.
• Driven, structured, able to work in teams, leadership skills, goal oriented, eager to learn from experiences and adapt as may be required, able to easily gain and maintain trust and respect from employees and peers, able to work under stressful conditions.
• Able to adapt the discourse to address the audience, to either blue collar workers or Senior Management and internal/external Customers.
• Proficiency in both spoken and written English.