Job brief:

The Store Manager is responsible for overseeing all aspects of store operations, ensuring the achievement of sales targets, excellent customer service, and smooth store functioning. As a Store Manager, you will lead, motivate, and manage your team, maintain store standards, and ensure an efficient and enjoyable shopping experience for customers. This position involves planning, executing business strategies, managing staff, and improving the store’s overall performance.

Skills

Responsibilities

1. Team Leadership and Performance Management:

• Talent Development: Recruit, train and develop a high-performing sales team to ensure effective store operations and premium customer service.
• Coaching & Motivation: Conduct regular team meetings and provide ongoing coaching, feedback, and recognition to motivate staff and improve performance.
• Goal Setting: Set clear goals and expectations for team members, ensuring all employees understand their roles and responsibilities.
• Performance Reviews: Monitor employee performance, conduct formal reviews, and provide development opportunities or disciplinary actions as needed.
• Work Environment: Foster a positive work environment that encourages collaboration, accountability, and professional growth.
• Staff Scheduling: Plan and manage staff schedules to ensure adequate coverage during peak periods while optimizing team costs.

1. Customer Experience and Satisfaction:

o  Service Excellence: Ensure the store delivers excellent customer service by setting high service standards and leading by example.

o  Seamless Journey: Work closely with the sales team to identify and address customer needs, delivering seamless shopping experience.

o  Complaint Resolution: Handle escalated customer inquiries and complaints personally, ensuring timely and satisfactory resolutions.

o  Customer Insights: Monitor customer feedback and implement store-level improvements based on customer insights to drive loyalty.

1. Sales and Financial Management:

• Target Achievement: Drive store sales performance to meet or exceed targets, including individual, team, and store-wide financial goals.
• Strategic Action Plans: Analyze sales reports and data to develop specific action plans that address performance gaps or capitalize on opportunities.
• Traffic Generation: Develop and implement localized sales strategies, promotions, and customer engagement activities to boost store traffic.
• Financial Optimization: Monitor and optimize the store’s financial performance, including strict budgeting and operational cost control.
• Executive Reporting: Prepare and present weekly and monthly sales reports to the Area Sales Manager, highlighting performance, issues, and growth opportunities.

1. Implementation of Standards and Compliance Controls:

• Operational Oversight: Oversee daily store operations, including opening/closing procedures, cash management, and rigorous inventory control.
• Visual Merchandising: Ensure visual merchandising standards are maintained according to Blooming’s brand guidelines to ensure a clean and attractive layout.
• Stock Integrity: Manage stock levels by conducting regular inventory checks and coordinating replenishment to ensure product availability.
• Safety & Policy Compliance: Ensure full compliance with health and safety regulations, store policies, and company procedures.
• Internal Communication: Manage internal communication to ensure all staff are informed about updated policies, company initiatives, and promotional activities.