• Handle customer inquiries via phone, email, and WhatsApp professionally
• Receive and follow up on customer requests, quotations, and complaints
• Coordinate with laboratory sections to track sample status and turnaround time
• Support sales and operations teams with customer-related data
• Update customer information and job status in CRM/LIMS systems
• Ensure high customer satisfaction and service quality
Skills
• Bachelor’s degree in Science (Chemistry, Microbiology, Food Science, or related field preferred)
• Very good command of English (spoken and written) – mandatory
• Ability to work independently in a remote environment
• Strong communication, organization, and follow-up skills
• Computer skills (MS Office, CRM experience is a plus)