Company Description Tabby empowers individuals to take control of their financial decisions by redefining how people shop, save, and manage their spending. Trusted by over 14 million users, Tabby partners with more than 40,000 global brands and businesses, such as SHEIN, Amazon, Adidas, IKEA, H&M, and Samsung, to offer flexible payment options both online and in stores. Operating in Saudi Arabia, UAE, and Kuwait, Tabby has rapidly grown and is valued at $1.5 billion following significant investment from renowned global firms, including Wellington Management, Mubadala Investment Capital, and Pay Pal Ventures. Tabby’s technology helps businesses accelerate growth and build customer loyalty while empowering users financially.
Role Description This is a full-time, on-site position based in Cairo for a Partner Support Specialist. The role involves providing exceptional customer and technical support to the company’s partners. Key responsibilities include addressing and resolving technical issues, executing troubleshooting steps, maintaining effective communication with partners, and ensuring a seamless user experience. The Partner Support Specialist will be instrumental in building strong relationships with partners and enhancing collaboration for business growth.
Partner Support Specialist requirements typically include strong communication, problem-solving, and organizational skills, customer-facing experience, proficiency with support software (CRM, ticketing systems), and a proactive, detail-oriented approach, often with a Bachelor's degree and 1-4 years of relevant experience in customer service or a related field. Industry-specific knowledge (like mortgage or fintech) and language skills are often a plus, with many roles requiring adaptability for fast-paced or remote work. Core Skills & Competencies Communication: Excellent verbal, written, and interpersonal skills, including active listening, clarity, and professionalism. Problem-Solving: Ability to research, troubleshoot, anticipate issues, and provide effective resolutions. Organization: Strong time management, multitasking, and prioritization abilities, often in a fast-paced environment. Customer Focus: A "can-do" attitude, persistence, and commitment to exceeding partner expectations. Technical Aptitude: Proficiency with MS Office, CRM (like Zendesk), support ticketing systems, and general computer literacy. Experience & Education Experience: 1-4+ years in customer support, help desk, account management, or a related customer-facing role. Education: Bachelor's degree often preferred, in fields like Business, Finance, or Technical areas, or equivalent experience. Industry Knowledge: Experience in specific sectors (mortgage, fintech, Saa S) or with particular workflows (e.g., pharmacy, lending) is valuable.
Qualifications Strong Customer Support and Communication skills to effectively address partner inquiries, build trust, and maintain relationships. Proficiency in Technical Support and Troubleshooting for resolving issues efficiently and ensuring partners have a seamless experience. Analytical Skills to identify patterns, solve problems, and provide innovative solutions. Ability to work collaboratively with cross-functional teams and independently in an on-site capacity. Relevant experience in partner or customer support roles is preferred. Fluency in both English and Arabic is required to communicate effectively with diverse partners