#Hiring IT Service Delivery Manager (Saudi or Arabic National) for Insurance domain Client in Riyadh, KSA.
hashtag#Responsibilities
- Delivery Management: Oversee the day-to-day operations of managed services and IT projects, acting as the primary escalation point for delivery issues.
- Performance Reporting: Monitor service quality, generate periodic performance reports, and carry out project delivery reporting.
- Vendor Governance: Manage third-party vendor performance, ensuring strict adherence to contractual SLAs, security standards, and delivery timelines.
hashtag#Requirements
- Education: Bachelor’s degree in Computer Science, Information Technology, or Engineering.
- Certifications: PMP (Project Management Professional) and ITIL (Information Technology Infrastructure Library) certifications are highly preferred.
- Experience: 6–10 years in IT Service Delivery, Technical Project Management, and Vendor Management.
- Skills: Strong technical background, vendor negotiation, SLA management, and operational problem-solving.
Kindly send CVs to [Click to show email] / [Click to show email]