Key Accountability Areas:
Leading improvement projects and initiatives Ensure delivering on UTR targets and active riders. Ensure fulfilling market studies to forecast the number of orders per city. Actively explore and provide alternative solutions that ensure business continuity (Freelancers, Full time employees, and suppliers models) to maintain the agreed CPO.
Aligning with business development & product Actively explore and provide alternative solutions that ensure business continuity (Freelancers, Full time employees, and suppliers models) to maintain the agreed FTA percentage per city.
Leading the expansion to the new cities Cooperate with the Sales Division to increase city expansions. Ensure balancing between supply & demand on the new city.
Change Management Ensure stakeholder readiness by providing training, workshops, customer and supplier communications and any support needed for all changes within their respective field. Ensure that the Divisions involved in the change initiative are prepared for all changes required to ensure sustained morale levels and minimal impact on the culture. Review all change issues and provide recommendations on proper initiatives in order to ensure creating a vibrant work environment.
Stakeholders’ Relations Establish and maintain good working relationships with the key Stakeholders internally and externally. Act as the representative with local and international concerned stakeholders.
Project Management Lead and guide project management teams in planning and organizing divisional and organizational projects for their respective Division. Direct and control projects to ensure that project cycles are completed and parameters (cost budget, timelines, scope, and quality) are met, monitored, and in line with the required quality and standards. Lead initiatives and growth projects aligning corporate departments for seamless execution.
Governance and Resilience Ensure the documentation and implementation of policies, procedures, and processes to ensure efficiency and effectiveness. Ensure compliance with all relevant policies, procedures, and processes in order to achieve operational excellence. Monitor daily practices to guarantee compliance with mandatory policies and procedures. Ensure the Divisional compliance with the Code of Conduct to ensure operating within the acceptable risk and ethical levels.
Budget Utilization Participate in the Division’s budgeting cycle and provide input to the budgeting process. Ensure effective utilization of their respective Department’s budget, and report accurately on progress and challenges.
People Management Participate in the identification and recruitment of key talents for their respective Department . Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures. Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance. Uphold a high-performance working environment and promote the Organization’s Values.

QUALIFICATIONS/REQUIREMENTS:
Knowledge and Experience6-9 years of relevant experience.
Education and Certifications Bachelor’s degree in a relevant field is required. Master’s degree in a relevant field is preferred.