Purpose of Job
Jobholders at this level carry out specific tasks independently but are subject to close supervision. They research, collect, and analyse information, draft reports and documents, participate in specific meetings and develop their own professional expertise. They undertake simple operational activities including receipt and channelling of inquiries and requests, developing periodic reports summarizing and updating cases and casesâ status to allow proper decision taking and follow up by concerned stakeholders.
Job Responsibilites
Committee Operations
- Build and develop strategy and implementation plan for each of the committees as required ensuring alignment with ZATCA overall strategy
- Develop settlement forms, procedures, and handle the automated system for settlement and change requests to ensure functionality, improved productivity, and reduced costs
- Support development of overall committees’ budget securing alignment with ZATCA overall Zakat & Tax strategy and objectives
- Study and propose the department’s projects and future requirements that support the management’s strategic plans and identify opportunities for continuous improvement of systems, processes, and practices
- Implement approved committee affairs department policies, processes, and procedures, and provide directions to subordinates, monitor compliance, and ensure that work is carried out in a disciplined manner
- Distribute settlement requests for study taking into consideration presence of previous requests, the type of dispute… to ensure timely completion
- Provide support in monitoring daily activities to ensure their compliance with established policies and procedures
Requests and Inquiries
- Respond to and resolve all taxpayer settlement inquiries received by tickets, phone, mail, meetings… including inquiries for ZATCA offices and departments within specified time frames
- Perform preliminary check on the amounts of dispute, availability of accompanying or previous requests, and acceptance or rejection of such requests
- Follow up on receiving all documents from the taxpayer and handing them over to the technical department, arrange deliberation sessions to finalize settlements
- Notify the taxpayers with the settlement committee’s decision, ensure receipt and approval
- Archive all documents and digital settlement cases, decisions, approvals and opinions of stakeholders and the taxpayer in line with the archiving policy
- Update the databases with requests and settlements to reflect in periodic reports
Reporting
- Support development of reporting framework, and the establishment of necessary methodology, guidelines, templates, and pertinent policies to allow monitoring and attainment of key goals and objectives
- Support development of communication methods to facilitate exchange of information between ZATCA and taxpayers/ traders during operations
- Maintain an awareness of what was discussed at committees’ meetings and create thorough minutes of meetings reports highlighting meeting outcomes and results
- Conduct meetings with stakeholders, to communicate relevant decisions, and actions arising from committee meetings and court hearings
- Develop periodic reports summarizing and updating cases and cases’ status (active cases, delayed cases, case discrepancies…), hearings, operations technical input on cases, collections, settlements, and other cases-related affairs to share with concerned stakeholders for action taking and follow up
- Follow-up on the execution of meeting/court hearing outcomes ensuring adherence to documented decisions, timelines, and requirements
Organization and Operations
- Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
Job Details
Communication and Contacs
Eductaion
Bachelor’s degree in Business Administration or equivalent is required
Experience
0-2 years of relevant experience
Competencies
Communication - Developing
Zakat Awareness - Developing
Professionalism - Developing
Fact Based Recommendations - Developing
Project Management - Developing
Building Strategic Partnerships - Developing
Results Oriented - Developing
Data Gathering and Assessment - Developing
Customer Focus - Developing
Business Excellence - Developing
Change Enabler - Developing