Job Summary:
The Human Resources Manager is responsible for overseeing all aspects of the HR function, including recruitment, employee relations, performance management, training, and compliance. This role is integral to creating a positive work environment that supports both employee satisfaction and the hotel’s business objectives.
Key Responsibilities:
- Recruitment & Staffing
- Manage the full-cycle recruitment process, including job postings, interviews, hiring, and onboarding.
- Partner with department heads to understand staffing needs and ensure timely placement of qualified candidates.
- Develop and maintain talent pipelines for key roles within the hotel.
- Employee Relations & Engagement
- Serve as the main point of contact for employee concerns, fostering open communication and addressing grievances.
- Promote a positive workplace culture aligned with the hotel’s values and goals.
- Organize employee engagement activities and initiatives to enhance morale and retention.
- Performance Management
- Implement and manage the hotel’s performance review process, supporting managers with performance evaluations.
- Work with department leaders to set clear job expectations and objectives for employees.
- Develop strategies to improve productivity and support employee growth and development.
- Training & Development
- Design and implement training programs for employees, including new hire orientation, skill development, and compliance training.
- Identify training needs by consulting with department heads and reviewing performance metrics.
- Monitor the effectiveness of training programs and make adjustments as necessary.
- Policy Development & Compliance
- Develop and enforce HR policies that comply with labor laws and industry standards.
- Ensure hotel operations meet legal requirements regarding employee rights, safety, and confidentiality.
- Conduct periodic audits and work closely with management to ensure all HR activities are compliant with local regulations.
- Compensation & Benefits Administration
- Oversee payroll processing, benefits administration, and any employee incentive programs.
- Conduct periodic market research to ensure competitive and fair compensation practices.
- Provide support in resolving payroll or benefits-related inquiries from employees.
- Health, Safety & Well-being
- Promote a safe work environment by implementing health and safety policies and conducting training.
- Coordinate with management to manage occupational health concerns and monitor wellness programs.
- Handle any workplace accidents or incidents in compliance with health and safety regulations.
- HR Reporting & Strategy
- Generate HR reports, including turnover rates, recruitment metrics, and training outcomes, for management review.
- Develop HR strategies that align with the hotel’s business goals and support operational efficiency.
- Monitor HR budgets and recommend adjustments as needed.
Skills
- Adept in time management, communication, and analytics to improve efficiency of HR processes.
- Ensuring sharing of information to outsiders in a concise and professional manner.
- Cheerful individual with a knack of motivating individuals and converting employees into long-term assets.
- Skilled in addressing employee concerns with utmost sensitivity and professionalism.
- Eager to research and implement new activities for creating a cheerful and friendly work culture.