Job Summary:

The Human Resources Manager is responsible for overseeing all aspects of the HR function, including recruitment, employee relations, performance management, training, and compliance. This role is integral to creating a positive work environment that supports both employee satisfaction and the hotel’s business objectives.

Key Responsibilities:

1. Recruitment & Staffing

• Manage the full-cycle recruitment process, including job postings, interviews, hiring, and onboarding.
• Partner with department heads to understand staffing needs and ensure timely placement of qualified candidates.
• Develop and maintain talent pipelines for key roles within the hotel.

1. Employee Relations & Engagement

• Serve as the main point of contact for employee concerns, fostering open communication and addressing grievances.
• Promote a positive workplace culture aligned with the hotel’s values and goals.
• Organize employee engagement activities and initiatives to enhance morale and retention.

1. Performance Management

• Implement and manage the hotel’s performance review process, supporting managers with performance evaluations.
• Work with department leaders to set clear job expectations and objectives for employees.
• Develop strategies to improve productivity and support employee growth and development.

1. Training & Development

• Design and implement training programs for employees, including new hire orientation, skill development, and compliance training.
• Identify training needs by consulting with department heads and reviewing performance metrics.
• Monitor the effectiveness of training programs and make adjustments as necessary.

1. Policy Development & Compliance

• Develop and enforce HR policies that comply with labor laws and industry standards.
• Ensure hotel operations meet legal requirements regarding employee rights, safety, and confidentiality.
• Conduct periodic audits and work closely with management to ensure all HR activities are compliant with local regulations.

1. Compensation & Benefits Administration

• Oversee payroll processing, benefits administration, and any employee incentive programs.
• Conduct periodic market research to ensure competitive and fair compensation practices.
• Provide support in resolving payroll or benefits-related inquiries from employees.

1. Health, Safety & Well-being

• Promote a safe work environment by implementing health and safety policies and conducting training.
• Coordinate with management to manage occupational health concerns and monitor wellness programs.
• Handle any workplace accidents or incidents in compliance with health and safety regulations.

1. HR Reporting & Strategy

• Generate HR reports, including turnover rates, recruitment metrics, and training outcomes, for management review.
• Develop HR strategies that align with the hotel’s business goals and support operational efficiency.
• Monitor HR budgets and recommend adjustments as needed.

Skills

• Adept in time management, communication, and analytics to improve efficiency of HR processes.
• Ensuring sharing of information to outsiders in a concise and professional manner.
• Cheerful individual with a knack of motivating individuals and converting employees into long-term assets.
• Skilled in addressing employee concerns with utmost sensitivity and professionalism.
• Eager to research and implement new activities for creating a cheerful and friendly work culture.