Job Summary:

As a Service Advisor, you will be the primary point of contact for customers seeking vehicle maintenance and repair services. Your role is to ensure a seamless and positive experience for customers by effectively communicating their needs to the service team, providing information about services, and managing customer expectations. You will play a key role in building customer relationships and ensuring customer satisfaction.

Customer Interaction:

• Greet customers promptly upon arrival and ascertain their service needs.
• Engage in active listening to understand customer concerns and vehicle issues.
• Provide accurate and detailed information about service processes, vehicle maintenance, and repairs.

Service Management:

• Create and maintain service orders, ensuring all necessary information is documented accurately.
• Communicate with technicians to relay customer concerns and service requirements.
• Manage the workflow of service requests to ensure timely and efficient service delivery.

Follow-Up:

• Proactively follow up with customers regarding vehicle status and service completion timelines.
• Solicit customer feedback on services received to ensure continuous improvement.

Skills

• High school diploma or equivalent; further education in automotive technology or business management is a plus.
• Previous experience in a customer service role, preferably in the automotive industry.
• Strong understanding of vehicle systems and maintenance processes.
• Excellent verbal and written communication skills.
• Proficient in using technology and dealership management software.
• Outstanding organizational skills and attention to detail.
• Ability to work in a fast-paced environment while managing multiple tasks.
• A customer-centric attitude and a commitment to delivering exceptional service.