• Ensure that all online systems, forms, and procedures are completed as per the relevant RMCs SLA 


• Achieve a minimum of 95% satisfaction rate from all assignees via customer evaluation reports


• Manage a cases load of between 60-90 active cases depending on experience


• Make initial contact to any new assignee to their destination within one business day of initiation


• Inform assignee and queries will be responded to within 4 working hours


• Explain to the assignee Move One's relationship to their employer or the RMC 


• Confirm the service to be provided, sending needs questionnaires, and asking about critical elements of the relocation


• Monitor changes in the immigration legislation and reporting on new requirements


• Follow up with the assignee at the midway point of the service to provide an opportunity 


• Ensure that all services are invoiced within the shortest possible time after the service is completed, and sending an accurate invoice to the client/RMC within 5 working days of service


• Support the destination consultant with guidance, advice, and training during the service


• Conduct bi-monthly staff meetings/calls covering scheduling, training updates, and operational reminders with all local destination staff


• Monitor and control costs related to job performance


• Interact professionally with other employees, customers and suppliers


• Interact professionally with other employees, customers and suppliers. 

Skills

• Strong PC skills, analytical skills, organizational skills, and people management skills


• English and Arabic Language - Advanced level


• Knowledge and experience in Saudi Immigration services


• Accuracy and punctuality


• Excellent listing skills


• Ability to communicate clearly and with confidence (Verbally and in writing)


• Knowledge of Expat Residential housing/compound and off compound