Relocation Coordinator (Destination & Immigration) - Riyadh, Saudi Arabia

Saudi

  • Ensure that all online systems, forms, and procedures are completed as per the relevant RMCs SLA 

  • Achieve a minimum of 95% satisfaction rate from all assignees via customer evaluation reports

  • Manage a cases load of between 60-90 active cases depending on experience

  • Make initial contact to any new assignee to their destination within one business day of initiation

  • Inform assignee and queries will be responded to within 4 working hours

  • Explain to the assignee Move One's relationship to their employer or the RMC 

  • Confirm the service to be provided, sending needs questionnaires, and asking about critical elements of the relocation

  • Monitor changes in the immigration legislation and reporting on new requirements

  • Follow up with the assignee at the midway point of the service to provide an opportunity 

  • Ensure that all services are invoiced within the shortest possible time after the service is completed, and sending an accurate invoice to the client/RMC within 5 working days of service

  • Support the destination consultant with guidance, advice, and training during the service

  • Conduct bi-monthly staff meetings/calls covering scheduling, training updates, and operational reminders with all local destination staff

  • Monitor and control costs related to job performance

  • Interact professionally with other employees, customers and suppliers

  • Interact professionally with other employees, customers and suppliers. 

Skills


  • Strong PC skills, analytical skills, organizational skills, and people management skills

  • English and Arabic Language - Advanced level

  • Knowledge and experience in Saudi Immigration services

  • Accuracy and punctuality

  • Excellent listing skills

  • Ability to communicate clearly and with confidence (Verbally and in writing)

  • Knowledge of Expat Residential housing/compound and off compound

Post date: 27 Rabi al-awwal 1446 - Today
Publisher: Bayt
Post date: 27 Rabi al-awwal 1446 - Today
Publisher: Bayt