The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities:

• Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting

and explaining the best solution to solve the problem, following up to ensure resolution.

• Handle all customers’ inquiries received timely and professionally.
• Understanding customers' needs and identifying their problems.
• Handle all the contract preparation process.
• Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
• Manage all the after-sales service with the clients.
• Prepare all the reports and documentation regarding the clients.
• Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
• Update client’s account data on the company database to follow up payment status, review contracted unit updates.
• Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).

Qualifications:

• Real estate experience is MUST.
• Excellent Communication, Presentation, and problem-solving skills.
• Excellent user of CRM System, Excel, and MS Office
• Excellent English level.
• Presentable.
• Customer orientation and ability to adapt/respond to different types of characters