Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities:

  • Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting

and explaining the best solution to solve the problem, following up to ensure resolution.

  • Handle all customers’ inquiries received timely and professionally.
  • Understanding customers' needs and identifying their problems.
  • Handle all the contract preparation process.
  • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
  • Manage all the after-sales service with the clients.
  • Prepare all the reports and documentation regarding the clients.
  • Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
  • Update client’s account data on the company database to follow up payment status, review contracted unit updates.
  • Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).

 

Qualifications:

  • Real estate experience is MUST.
  • Excellent Communication, Presentation, and problem-solving skills.
  • Excellent user of CRM System, Excel, and MS Office
  • Excellent English level.
  • Presentable.
  • Customer orientation and ability to adapt/respond to different types of characters
Post date: 07 Rabi al-awwal 1446 - 10 September 2024
Publisher: LinkedIn
Post date: 07 Rabi al-awwal 1446 - 10 September 2024
Publisher: LinkedIn