The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities:
- Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting
and explaining the best solution to solve the problem, following up to ensure resolution.
- Handle all customers’ inquiries received timely and professionally.
- Understanding customers' needs and identifying their problems.
- Handle all the contract preparation process.
- Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
- Manage all the after-sales service with the clients.
- Prepare all the reports and documentation regarding the clients.
- Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
- Update client’s account data on the company database to follow up payment status, review contracted unit updates.
- Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
Qualifications:
- Real estate experience is MUST.
- Excellent Communication, Presentation, and problem-solving skills.
- Excellent user of CRM System, Excel, and MS Office
- Excellent English level.
- Presentable.
- Customer orientation and ability to adapt/respond to different types of characters