● Assist in the full implementation of new systems, including setup, configuration, and integration with existing infrastructure.
● Troubleshoot and resolve system issues promptly, ensuring minimal downtime and disruption to operations.
● Provide technical support to users, offering guidance on system functionality and addressing concerns related to system performance.
● Collaborate with the IT department to ensure systems meet business needs and are aligned with company policies and goals.
● Monitor system performance regularly and recommend improvements to enhance efficiency and reliability.
● Provide training to employees on how to effectively use the system.
● Assist in system upgrades, patches, and routine maintenance as needed.
● Communicate regularly with the System Manager regarding the status of system issues and resolutions.
● Follow established protocols for security and data protection during system operations.
Skills
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Excellent communication and interpersonal skills to assist users at all levels of technical understanding.
- Ability to manage multiple tasks and prioritize effectively.
- Familiarity with ERP systems and operational software.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team.
- Experience with system implementation and troubleshooting in a business environment is preferred.