● Assist in the full implementation of new systems, including setup, configuration, and integration with existing infrastructure.

● Troubleshoot and resolve system issues promptly, ensuring minimal downtime and disruption to operations.

● Provide technical support to users, offering guidance on system functionality and addressing concerns related to system performance.

● Collaborate with the IT department to ensure systems meet business needs and are aligned with company policies and goals.

● Monitor system performance regularly and recommend improvements to enhance efficiency and reliability.

● Provide training to employees on how to effectively use the system.

● Assist in system upgrades, patches, and routine maintenance as needed.

● Communicate regularly with the System Manager regarding the status of system issues and resolutions.

● Follow established protocols for security and data protection during system operations.

Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Excellent communication and interpersonal skills to assist users at all levels of technical understanding.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with ERP systems and operational software.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Experience with system implementation and troubleshooting in a business environment is preferred.