About the Role

Shay Beach Resort Danah is looking for a Central Clerk to join its team in Al-Khobar, the Eastern Province. The holder of this full-time position is responsible for supervising the operation of telephone switchboards, managing incoming and outgoing calls, and recording and routing messages to ensure smooth and efficient communication operations. The role requires 0 to 1 years of experience.

Key Responsibilities

• Supervise the operation of telephone switchboards, call routing boards, and control units to ensure calls are connected, held, transferred, and terminated efficiently.
• Answer all incoming calls professionally, greet callers, provide necessary information, transfer calls to the relevant departments or persons, and receive and route messages as needed.
• Regularly monitor the status of telephones and switchboards, and ensure immediate reporting of any equipment or line faults to ensure maintenance as quickly as possible.
• Ensure full compliance with all procedural manuals, policies, and procedures governing communication operations and adhere to them.
• Prepare and submit periodic technical reports to management on workflow and performance of communication systems.
• Identify and clarify any difficulties or challenges that may hinder communication operations and propose solutions.

Qualifications and Experience

• Hands-on experience ranging from 0 to 1 year in a field related to operating a central switchboard or telephonic customer service.
• Ability to handle telecommunication systems and equipment.

Required Skills

• Excellent verbal communication skills.
• Ability to troubleshoot and make quick decisions.
• Accuracy and attention to detail in recording and routing information.
• Compliance with policies and procedures.
• Ability to work effectively as part of a team.

Work Environment

The Central Clerk works full-time as part of the Shay Beach Danah Resort team in Al-Khobar, Eastern Province, in a dynamic environment requiring quick response and effective handling of a large volume of calls to ensure a smooth communication experience for customers and staff.

How to Apply

We invite interested individuals who meet the above requirements to apply for this opportunity.