Key Responsibilities Develop, write, and maintain comprehensive Standard Operating Procedures (SOPs) for construction and facility management processes Conduct regular reviews and updates of existing SOPs to ensure alignment with current industry standards, regulations, and best practices Collaborate with project managers, department heads, and technical teams to identify process improvement opportunities Facilitate workshops and interviews with subject matter experts to gather requirements and validate procedure accuracy Ensure all SOPs comply with relevant safety regulations, quality standards, and contractual requirements Create process flowcharts, diagrams, and visual aids to enhance SOP clarity and usability Establish and maintain a centralized SOP repository with version control and document management protocols Develop SOP templates and standardized formats to ensure consistency across the organization Coordinate with training teams to develop SOP-based training materials and conduct procedure orientation sessions Monitor SOP implementation and gather feedback from end-users to identify areas for improvement Track and document SOP changes, maintaining audit trails for compliance and quality assurance purposes Lead SOP audits and gap analysis to identify non-conformances and recommend corrective actions Prepare SOP metrics and reports for management review Mentor junior staff on SOP development methodologies and technical writing best practices


Required Qualifications Bachelor's degree in Business Administration, Engineering, Construction Management, or related field3 - 5 years of experience in SOP development, process improvement, or quality management Minimum 3 years in a senior or lead capacity within construction or facility management sectors Proven expertise in technical writing and documentation standards Strong understanding of construction processes, facility management operations, and industry regulations Experience with quality management systems (ISO 9001, ISO 14001, or similar) Proficiency in process mapping software (Visio, Lucidchart, or similar) Knowledge of document management systems and version control practices Familiarity with health, safety, and environmental (HSE) regulations in construction