About the Role We are seeking a highly skilled IT Infrastructure and Network Analyst to take ownership of the Maximus Gulf IT infrastructure environment. This role plays a critical part in ensuring the availability, performance, and security of on-premises and cloud infrastructure that supports core business applications across all Maximus offices in the Kingdom.
Responsibilities Take ownership of managing the LAN and WAN infrastructure (on-premises and cloud) hosting core application services. Oversee and coordinate Infrastructure, Desktop, and Helpdesk resources, ensuring effective workload prioritization and SLA adherence. Develop, maintain, and support the on-premises Data Center infrastructure and office IT environments across all Maximus locations. Manage server operating systems, physical and virtual servers, firewalls, network switches, storage, backups, telephony, connectivity, internet services, Wi-Fi, monitoring tools, and disaster recovery solutions. Monitor infrastructure performance and capacity to ensure optimal system and application availability. Ensure infrastructure and application platforms remain supported, secure, and up to date, managing upgrades when required. Monitor network performance and troubleshoot complex network issues and outages. Ensure IT architecture complies with ISO 27001 security standards and aligns with Maximus global governance and controls. Maintain accurate documentation of IT architecture, assets, configurations, and access credentials. Provide infrastructure solutions and technical support for IT initiatives and projects. Identify infrastructure risks and vulnerabilities using corporate tools and implement mitigation actions. Prepare regular infrastructure reports and maintain up-to-date architecture diagrams.
Education & Knowledge Qualification in IT (e.g., MCSE, VMware certification) or a related field. Bachelor’s degree preferred. Fluency in English and Arabic. Strong knowledge of data center services, server operating systems, virtualization, firewalls, networking, storage, backups, telephony, connectivity, VPN, monitoring tools, and disaster recovery. Continuous awareness of modern infrastructure and networking technologies.
Skills & Competencies Strong logical thinking and advanced problem-solving skills. Highly technical and detail-oriented. Ability to work collaboratively within cross-functional teams. Commitment to quality, standards, and continuous improvement. Flexible, resilient, and solution-oriented mindset. Excellent organizational skills with strong attention to detail. Customer-focused with a calm and professional approach. Strong written and verbal communication skills in English and Arabic. Ability to work under pressure and manage competing priorities. High level of discretion when handling confidential information.
Experience & Technical Expertise Minimum 5+ years of experience in IT Infrastructure and Networking roles. Experience working within enterprise IT architecture environments. Strong hands-on experience with Microsoft technologies (Active Directory, Domain Management, DHCP, DNS, TCP/IP, Windows Server, Azure AD, Office 365). Experience with Cisco, VMware, IPSEC VPNs, and cloud services. Knowledge of telephony and connectivity solutions (IP Telephony, MPLS, Internet VPN). Experience with Microsoft desktop environments and Office 365 administration. Strong understanding of information security controls for IT architecture and platforms.
Why Join Us? Be part of a mission-driven organization with enterprise-scale IT operations. Work across diverse infrastructure environments (on-premises and cloud). Exposure to strategic IT initiatives and modernization projects. Opportunity to grow technically while contributing to secure, resilient systems. Collaborative and professional working environment aligned with global standards.