Summary:

• Customer service in a way that befits Tamkeen.
• Provide the customer with offers and their duration.
• Raise a complaint or request customers according to the correct classification.

Tasks and Responsibilities:

1- Receiving customer calls.

2- Uploading tickets (complaint - request - report .. etc.) to the system if necessary.

3- Recording the customer's data during the call.

4- Answering all customer inquiries and full knowledge regarding any inquiry or complaint.

5- Providing customers with prices and packages for the individual sector and the hour.

6- Transfer the call to the marketing department in case the customer wishes to create a contract for the hourly sector.

7- Supporting the customers of the hour sector on their requests such as postponing a visit, installing a worker, warning a worker, etc.

8. Evaluate solutions and suggestions for addressing recurring problems.

9- Request to add ticket classifications in the event that a specific classification is not present in the system.

Qualifications, experience, skills and abilities:

• Related Bachelor/Diploma.
• Good English.
• Ability to withstand working pressure.
• Ability to serve the customer as required.
• Raising applications according to the correct classification.
• Inform the customer of the correct information and verify it.
• Collaborate with co-workers.
• Accept directions.