We are looking for experienced Oracle Fusion and Oracle EPM Consultant. The resource will be responsible for providing L2 application support, delivering controlled enhancements, maintaining technical and functional documentation, and driving continuous improvement across Oracle Fusion and Oracle EPM Cloud platforms. This is a full-time, onsite managed-services engagement requiring professionals who can support critical business cycles and handle priority incidents.
Responsibilities
- Provide L2 functional and technical support for Oracle Fusion and Oracle EPM Cloud applications.
- Troubleshoot, investigate, and resolve application issues, ensuring timely resolution of incidents and service requests.
- Support controlled enhancements, application configurations, and ongoing system improvements.
- Monitor application performance, identify recurring issues, and recommend corrective and preventive measures.
- Maintain functional and technical documentation, including support procedures, issue logs, and knowledge repositories.
- Coordinate with business stakeholders and technical teams to understand requirements and deliver effective solutions.
- Support critical business cycles and ensure timely handling of high-priority incidents.
- Follow established service management processes, SLAs, and operational standards.
Requirements
- 6–12 years of overall professional experience, depending on the role.
- Minimum 4–5 years of relevant hands-on experience in Oracle Fusion or Oracle EPM Cloud.
- Strong functional and/or technical expertise in the relevant Oracle platform.
- Experience in application support, incident management, troubleshooting, and controlled enhancements.
- Exposure to managed-services or enterprise application support environments will be preferred.
- Strong documentation, analytical, and stakeholder management skills.
- Arabic-speaking proficiency with professional English communication skills.
- Must be based in Saudi Arabia or willing to relocate/mobilise to Jeddah, with valid work authorisation arrangements.