About the Role

Marriott International is seeking a Mgr-Security & Safety to manage the daily functions of the security and safety department in Makkah. This full-time role focuses on ensuring the protection of property assets, employees, and guests, while maintaining compliance with legal requirements and standard operating procedures. The position emphasizes achieving guest and employee satisfaction within the operating budget.

Key Responsibilities

• Manage daily departmental operations to protect property assets, employees, and guests.
• Maintain required logs, certifications, and documents in accordance with law and Standard Operating Procedures.
• Train staff in established emergency procedures and implement accident and fire prevention protocols.
• Assist the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conduct hazard and risk assessments, including quarterly OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop detailed "shut down" procedures to ensure all property areas are secured appropriately.
• Ensure compliance with applicable laws and safety regulations.
• Follow proper key control guidelines for loss prevention and property security.
• Develop monthly checklists for CCTV equipment, alarmed doors, and duress alarms to ensure full functionality.
• Incorporate inspection tours of recording systems into patrols covering all interior and exterior property areas.
• Follow Duty of Care processes for guest and employee protection.
• Monitor and follow up on unusual activities that could impair guest and employee well-being.
• Handle complaints, settle disputes, and resolve grievances and conflicts.
• Implement action plans to monitor and control risk.
• Oversee all loss prevention operations, including patrol processes, emergency response, investigations, shipping/receiving, electronic key systems, and manager-on-duty responsibilities.
• Oversee and guide the efforts of the Accident Prevention Committee.
• Oversee the first aid program for guests and employees.
• Oversee the claims process and protect company assets by monitoring General Liability and Worker's Compensation cases.
• Communicate the importance of safety procedures, ensuring employee understanding and monitoring related processes.
• Emphasize teamwork, inter-departmental relationships, and assertive hospitality as crime deterrents.
• Provide personal assistance, medical attention, or emotional support to coworkers and customers as needed.
• Serve as a role model for appropriate behaviors and lead by example.

Customer Service and Communication

• Meet quality standards and customer expectations daily.
• Identify educational needs, develop formal training programs, and instruct others.
• Inspect and critique the performance of the loss prevention department to maintain high professionalism and customer service.
• Provide services that exceed expectations for customer satisfaction and retention.
• Develop liaison with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information in a timely manner.
• Provide information to supervisors and co-workers via telephone, written form, email, or in person.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience. The role requires strong analytical skills to evaluate information and solve problems effectively. The ability to utilize interpersonal and communication skills to lead, influence, and encourage others is essential, alongside demonstrating honesty, integrity, and sound financial/business decision-making.