About Us

As the leading luxury partner in the Middle East, with over 600 stores, 300 brands, and more than 65 years of experience in the region, we have become a major player in the beauty, fashion, and gifts sectors by delivering exceptional services to our partners and delighting all our customers. We are rapidly transforming from a traditional luxury distribution and retail business in the Middle East into a hybrid retail business that brings luxury experiences within reach of our customers everywhere.

To support the next phase of our growth, we aim to build a world-class team and leverage technology and data for the continuous improvement of every aspect of our operations, from traditional retail to supply chain and customer loyalty. That's why we are looking for top talents and capabilities to join us on our journey to explore new horizons together.

Your Role

At Chalhoub, we express everything that is exceptional and unique. As a Fashion Consultant, you will be responsible for achieving individual and total sales targets while delivering an exceptional guest experience, ensuring support in CRM, customer experience, and other key customer and employee-related initiatives within the store. In your role, we expect you to perform the following tasks:

• Collect data on customer behavior, top-selling, and slow-selling products, which will form a key component of business performance reviews.
• Drive customer relationships through an omnichannel approach.
• Provide product feedback and information to the customer prior to purchase.
• Drive employee Net Promoter Score through employee initiatives, culture, and experiences.
• Ensure compliance with visual merchandising guidelines and standard operating procedures.
• Ensure click-and-collect orders are processed in accordance with service level agreements.
• Ensure customer data acquisition meets marketing team requirements.
• Promote the customer loyalty program (MUSE) and stay updated on app offers, etc.
• Support in-store marketing events.
• Stay up to date with all brand social media activities and campaigns.
• Drive in-store sales.
• Support customer experience initiatives in-store.
• Communicate feedback regarding what works and what doesn't within the store.
  
  

What You'll Need to Succeed

• Previous sales or customer service experience with luxury retail brands is preferred.
  
  

What We Can Offer You

With us, your ambitions will turn into reality. We will help you shape your career path through rich experiences, learning and development opportunities, and diverse tasks within your role or through internal mobility. Every day, our Group offers diverse career paths for exceptional people.

We value the contributions you bring to us, and we strive to offer a competitive benefits package that includes healthcare, education support, remote work policies, flexible working arrangements, as well as exclusive employee discounts. To explore all our benefits and perks, click here.

An Invitation to All Candidates to Apply!

We believe that inspiring and delighting our customers stems primarily from diversity—intellectual and cultural diversity, as well as constructive differences in skills and perspectives. Accordingly, Chalhoub Group is committed to the principles of inclusion and diversity in everything we do.

We welcome all candidates to apply and become part of our bright future. We evaluate all applications based on merit and equal opportunity, regardless of gender, age, race, religion, or origin, while remaining continuously committed to leveraging the talents of people of determination.