Job description

This is a full-time, on-site position located in Dammam for a Customs Clearance & Customer Service Specialist.

We are looking for a candidate with hands-on experience in customs clearance who is also highly skilled in direct customer communication and follow-up.

The successful candidate will be responsible for managing the customs clearance process from the moment a customer sends a request until the shipment is fully cleared and the process is completed.

Key Responsibilities

• Receive and review customers' customs clearance requests and documents primarily through email.
• Communicate directly with customers throughout the entire clearance process.
• Prepare and process customs clearance transactions and ensure all required documents are complete and accurate.
• Coordinate with customs authorities, customs platforms, shipping lines, agents, and other relevant parties.
• Follow up continuously on the status of each shipment and customs transaction.
• Provide customers with regular and timely updates by email regarding shipment and clearance status.
• Proactively inform customers of any missing documents, issues, delays, customs requirements, or additional actions required.
• Respond professionally and promptly to customer inquiries and requests.
• Follow up on customs declarations, payments, inspections, releases, and any other requirements until final clearance.
• Handle clearance delays and problems and communicate the situation and proposed solutions clearly to the customer.
• Maintain accurate records and ensure that all customer communications and clearance activities are properly documented.
• Manage multiple customers and shipments simultaneously while meeting required timelines.

Important – Customer Communication Requirement

This is not a back-office customs clearance position.

The candidate must be comfortable dealing directly with customers on a daily basis and must be able to communicate clearly and professionally throughout the clearance process.

The candidate is expected to:

• Receive customer requests by email.
• Understand the customer's requirements.
• Take the necessary action with customs and related parties.
• Follow up on the transaction.
• Keep the customer updated without waiting for the customer to ask.
• Explain delays, requirements, and issues clearly.
• Continue communicating with the customer until the shipment is successfully cleared.

Strong email communication, customer handling, follow-up, and problem-solving skills are essential for this position.

What We Are Looking For

The ideal candidate is someone who can handle the customs clearance process independently while keeping the customer informed at every stage.

If you are experienced in customs clearance but prefer a role with little or no direct customer communication, this position may not be suitable for you.

Skills

Qualifications

• Proven experience in Customs Clearance / Customs Brokerage.
• Good understanding of customs clearance procedures for Import and Export shipments.
• Good knowledge of H.S. Codes and customs classification.
• Strong knowledge of customs documentation and clearance requirements.
• Excellent written and verbal communication skills.
• Strong professional email communication skills.
• Proven ability to deal directly with customers and provide clear, timely updates.
• Strong follow-up and coordination skills.
• Ability to manage multiple shipments and customers simultaneously.
• Good problem-solving and decision-making skills.
• Attention to detail and strong organizational skills.
• Ability to work under pressure and meet clearance deadlines.
• Experience with customs clearance systems and relevant logistics software is preferred.
• Bachelor's degree in International Trade, Logistics, Supply Chain Management, or a related field is advantageous.