Company Description Falazat Alard Mining Company (شركة فلزات الارض للتعدين) is dedicated to advancing the mining sector as a key pillar of the national economy in the Kingdom of Saudi Arabia. The company focuses on providing integrated mining services that contribute to sustainable development and long-term economic growth. Its operations support Saudi Vision 2030 by helping diversify sources of income and enhancing the Kingdom’s global position in this vital sector. Team members have the opportunity to contribute to impactful projects that strengthen local industry while aligning with national strategic goals. The company promotes responsible resource development and innovation within the mining field.
Role Description The Account Specialist is a full-time remote role responsible for managing and supporting client accounts within the mining services portfolio. Day-to-day tasks include monitoring account performance, preparing financial and operational reports, and ensuring accurate billing and documentation. The role involves responding to client inquiries, coordinating with internal teams to resolve issues, and maintaining strong relationships through proactive communication. The Account Specialist will analyze account data to identify trends, risks, and opportunities for service improvement, and will support the implementation of account management strategies aligned with company objectives. This position requires consistent follow-up, attention to detail, and a focus on delivering high-quality customer service in a remote work environment.
Qualifications
Candidates should possess strong analytical skills for interpreting account data, identifying trends, and supporting data-driven decisions. Candidates should possess clear and professional communication skills to interact effectively with clients and internal stakeholders. Candidates should possess solid finance-related skills to understand invoices, account balances, and basic financial reporting. Candidates should possess customer service skills to handle inquiries, resolve issues, and maintain a positive client experience. Candidates should possess account management skills to oversee portfolios, track commitments, and support long-term client relationships. Relevant skills and qualifications include proficiency in CRM and ERP systems, strong organizational and time-management capabilities, and competence in MS Excel and other office tools. Previous experience in account management, finance, or customer service, ideally in industrial or mining sectors, is beneficial. A diploma or bachelor’s degree in Business, Finance, Accounting, or a related field is preferred, along with the ability to work independently in a remote setting.