Job description

A technology company in Riyadh is looking for a Senior L2/L3 Odoo Support Engineer for a long-term Odoo CRM / Managed Services project. The project requires dedicated senior resources with at least 8 years of relevant experience.

Key responsibilities:

• Own L2 and L3 support tickets for Odoo CRM and related modules through to resolution.
• Investigate production issues using server logs, PostgreSQL queries and application debugging.
• Apply fixes, patches and configuration changes in line with change management procedures.
• Meet contractual SLA response and resolution targets in a managed services model.
• Perform root cause analysis and produce incident and problem reports.
• Coordinate escalations with the development team and third-party vendors.
• Support environment maintenance: backups, restores, upgrades and performance tuning.
• Maintain the knowledge base and document recurring issues and workarounds.

Requirements:

• Minimum 8+ years of relevant professional experience in application or ERP support.
• Proven experience in Saudi Arabia in the same or a closely related role is mandatory.
• Strong hands-on experience in Odoo troubleshooting, customization and support.
• Experience supporting enterprise-level systems under contractual SLAs.
• Experience must be demonstrable through the CV and previous projects.
• Based in Riyadh, Saudi Arabia, and available for interview and project mobilization.

Only candidates matching the above requirements will be shortlisted.

Skills

• Odoo L2/L3 production support (versions 14 to 18)
• Python and Odoo module troubleshooting
• PostgreSQL queries, backups, restores and performance tuning
• Linux server administration, Nginx and Docker
• Log analysis and root cause investigation
• ITSM ticketing tools (Jira Service Management, ServiceNow, Freshservice or Zendesk)
• Working to contractual SLAs in a managed services environment
• Incident, problem and change management (ITIL)
• Odoo CRM functional knowledge
• Clear written communication with business users
• Availability for on-call or shift rotation coverage