Brand Protection Analyst

Digital Monitoring & Enforcement

Job Type: Full-Time
Work Mode: Remote / Online
Working Hours: 8 hours per day

Job Description

The Brand Protection Analyst is responsible for manually monitoring and identifying digital threats and unauthorized use of client brands across websites, search engines, social media platforms, mobile applications, marketplaces, and other digital channels.

The role focuses on identifying potential brand infringements, verifying and documenting incidents, submitting confirmed violations through the designated platform, and initiating the appropriate removal and enforcement procedures based on the type and nature of each violation.

Key Responsibilities

1. Manual Digital Monitoring

• Conduct daily manual searches for assigned client brands across the web and digital platforms.

• Monitor social media platforms, websites, search engines, mobile applications, marketplaces, and domains.

• Identify fake accounts, impersonation, phishing websites, counterfeit activities, unauthorized brand usage, and other digital threats.

• Use brand names, keywords, usernames, domains, URLs, and other relevant search indicators.

2. Violation Verification

• Review and validate identified incidents before submitting them.

• Determine whether the activity represents a genuine brand infringement.

• Collect supporting evidence such as screenshots, URLs, account details, domain information, and other relevant information.

• Classify each violation according to its type, platform, severity, and required action.

3. Incident Registration

• Register verified violations on the designated monitoring platform.

• Ensure all incident information and supporting evidence are complete and accurate.

• Avoid duplicate cases and maintain accurate incident records.

4. Takedown & Enforcement

• Initiate the appropriate removal or enforcement procedure for each verified violation.

• Submit reports to the relevant social media platforms, hosting providers, domain registrars, marketplaces, application stores, or other responsible parties.

• Follow up on submitted requests until a resolution is reached.

• Provide additional information or evidence when requested.

• Escalate complex or sensitive cases when necessary.

5. Incident Follow-Up

• Track the status of all submitted violations.

• Verify whether reported content or accounts have been successfully removed.

• Re-submit or escalate cases when required.

• Monitor for repeated or reappearing violations.

• Update the status and actions taken for every incident.

6. Reporting

• Maintain daily records of monitoring activities.

• Document identified violations and actions taken.

• Prepare periodic reports covering identified, submitted, removed, pending, and escalated incidents.

• Highlight recurring threats and suspicious patterns.

Daily Workflow

Search → Identify → Verify → Collect Evidence → Register → Submit Takedown → Follow Up → Verify Removal → Close / Escalate

Required Skills

• Strong web research and online investigation skills.

• Good understanding of social media platforms and digital channels.

• Ability to identify impersonation, phishing, counterfeit activity, and unauthorized brand usage.

• Strong attention to detail.

• Good documentation and evidence-collection skills.

• Ability to work independently in a remote environment.

• Ability to manage multiple cases and prioritize tasks.

• Good written communication skills.

• Basic understanding of digital security and online abuse is preferred.

Preferred Experience

• Previous experience in Brand Protection, Digital Risk Protection, Cybersecurity, Trust & Safety, Fraud Prevention, OSINT, or a related field.

• Experience with social media monitoring.

• Experience handling takedown or abuse reports.

• Familiarity with social media platforms, domain registrars, hosting providers, marketplaces, and app stores.

Key Performance Indicators (KPIs)

• Number of brands monitored.

• Number of monitoring activities completed.

• Number of verified violations identified.

• Accuracy of incident identification.

• Number of incidents registered.

• Number of takedown requests submitted.

• Takedown success rate.

• Average response and submission time.

• Follow-up completion rate.

• Quality and completeness of incident documentation.

Role Objective

The main objective of the Brand Protection Analyst is to proactively identify, verify, document, and take action against digital threats targeting client brands, while ensuring that each verified violation is properly registered, followed up, and resolved through the appropriate enforcement process.

Requirements

• خبرة في البحث اليدوي عبر محركات البحث والمواقع الإلكترونية ومنصات التواصل الاجتماعي والتطبيقات.

• معرفة جيدة بمنصات التواصل الاجتماعي مثل X، Instagram، Facebook، LinkedIn، TikTok، Telegram وغيرها.

• القدرة على اكتشاف انتحال العلامات التجارية، الحسابات الوهمية، مواقع التصيد، الاستخدام غير المصرح به للعلامات التجارية، والأنشطة الاحتيالية.

• القدرة على جمع وتوثيق الأدلة والبيانات المتعلقة بالانتهاكات.

• مهارات عالية في الملاحظة والتحليل والتحقق من صحة النتائج.

• القدرة على التعامل مع عدد كبير من الحالات وتحديثها ومتابعتها بشكل مستمر.

• معرفة مبدئية بإجراءات Takedown / Removal وآليات الإبلاغ لدى المنصات الرقمية تعتبر ميزة.

• إجادة اللغة الإنجليزية، خصوصًا في قراءة وكتابة البلاغات والتواصل مع المنصات.

• القدرة على العمل بشكل مستقل والالتزام بساعات العمل المحددة 8 ساعات يوميًا عن بُعد.

• الالتزام بالدقة والسرية وحماية معلومات العملاء.

• يفضل وجود خبرة سابقة في Brand Protection، Digital Risk Protection، Cybersecurity، Trust & Safety، OSINT، Fraud Prevention أو المجالات ذات الصلة.