About the Guest Service Agent Role

Sheraton in Dammam is seeking a Guest Service Agent to join our full-time team. This role is central to creating memorable and unique experiences for guests, moving beyond standard check-ins and check-outs. As a Guest Experience Expert, you will take the initiative to deliver a wide range of services, guiding guests through their entire stay and ensuring that all transactions feel like an integrated part of their overall experience.

Key Responsibilities

The Guest Service Agent is responsible for a variety of tasks that ensure smooth operations and high guest satisfaction. These responsibilities include:

• Processing operational needs efficiently.
• Addressing and resolving guest requests promptly and professionally.
• Completing required reports accurately.
• Sharing highlights and information about the local area with guests.

Candidate Profile and Professional Expectations

We are looking for candidates with 0-1 years of experience who are committed to upholding high standards of service and professionalism. Success in this role requires adherence to company policies and a dedication to guest well-being. General expectations for this position include:

• Creating and maintaining a safe workplace environment.
• Following all company policies and procedures.
• Maintaining strict confidentiality of guest and company information.
• Protecting company assets.
• Upholding established quality standards in all aspects of service.
• Ensuring a professional uniform, personal appearance, and effective communication at all times.

Physical Requirements of the Position

This role requires a dynamic and active approach to guest service. Guest Experience Experts are expected to be on their feet and moving around throughout their shift. This may involve:

• Standing, sitting, or walking for extended periods.
• Engaging in a hands-on approach, including moving, lifting, carrying, pushing, pulling, and placing objects.
• Handling objects weighing 10 pounds or less without assistance.

About Sheraton

When you join Sheraton, you become part of a global community. Since 1937, Sheraton has served as a place for people to gather and connect, with associates fostering a sense of belonging in over 400 communities worldwide. We are dedicated to inviting, welcoming, and connecting guests through engaging experiences and thoughtful service. Sheraton is part of Marriott International's portfolio of brands, offering opportunities to contribute to our mission of being ‘The World’s Gathering Place’ and to develop professionally within a global team.

Application Information

If you are a team player committed to delivering a meaningful guest experience, we encourage you to explore this career opportunity with Sheraton in Dammam.