Key Responsibilities

Administrative Support

• Provide day-to-day administrative assistance to managers and cross-functional teams.
• Prepare, edit, format, and organize business documents, reports, presentations, and spreadsheets.
• Maintain accurate digital filing systems and document repositories.
• Organize and archive company records while ensuring confidentiality.
• Monitor shared inboxes and distribute requests to appropriate team members.
• Assist with data entry and record maintenance across multiple internal systems.

Operations Support

• Coordinate internal workflows and administrative processes.
• Assist with tracking operational tasks and project milestones.
• Help prepare operational reports using company templates.
• Monitor task completion and follow up on outstanding action items.
• Support onboarding activities for new employees.
• Assist in maintaining standard operating procedures (SOPs) and internal documentation.

Calendar & Meeting Coordination

• Schedule meetings across multiple time zones.
• Send meeting invitations and reminders.
• Prepare agendas and meeting materials.
• Record meeting notes and distribute action items.
• Coordinate virtual events and internal team sessions.

Communication Support

• Draft professional emails and internal announcements.
• Coordinate communication between departments.
• Respond to routine inquiries professionally and promptly.
• Support internal knowledge-sharing initiatives.

Office & Administrative Coordination

• Maintain digital office systems and shared resources.
• Track administrative supplies and software subscriptions where applicable.
• Assist with vendor documentation and administrative records.
• Support travel planning and expense documentation when required.
• Ensure administrative processes remain organized and efficient.

Data & Reporting

• Update internal databases and spreadsheets.
• Compile weekly and monthly administrative reports.
• Perform quality checks on records for accuracy and completeness.
• Generate routine reports for management.

Process Improvement

• Identify opportunities to improve administrative workflows.
• Recommend efficiencies in documentation and communication.
• Participate in projects aimed at improving operational effectiveness.
• Assist in implementing new administrative tools and procedures.

What Success Looks Like

• Maintain organized and accurate administrative records.
• Communicate professionally with internal stakeholders.
• Support smooth daily operations with minimal supervision.
• Meet deadlines consistently.
• Demonstrate reliability and strong organizational skills.
• Contribute ideas that improve administrative efficiency.
• Build positive working relationships across departments.

What We Offer

• Competitive salary.
• Fully remote work environment.
• Flexible working arrangements.
• Paid time off and company holidays.
• Professional development and training opportunities.
• Career growth within operations and administration.
• Collaborative, supportive, and inclusive team culture.
• Exposure to regional and international projects.
• Performance-based recognition and advancement opportunities.

PULSE (MENA) is committed to creating a diverse and inclusive workplace. We are dedicated to providing equal employment opportunities and fostering a respectful and collaborative work environment.

Desired Candidate Profile

• High school diploma required; Associate's or Bachelor's degree in Business Administration, Management, Communications, or a related field is preferred.
• 0 - 2 years of administrative, office support, customer service, internship, or similar experience.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills in English.
• High attention to detail and accuracy.
• Ability to manage priorities and meet deadlines.
• Comfortable working independently in a remote environment.
• Professional attitude with strong interpersonal skills.
• Willingness to learn new systems and administrative processes.

Preferred Qualifications

• Previous internship or administrative support experience.
• Experience working remotely or in a virtual team.
• Familiarity with project coordination.
• Knowledge of business communication standards.
• Arabic language proficiency is a plus.

Technical Skills

Candidates should have experience or familiarity with:

• Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Google Workspace (Docs, Sheets, Slides, Drive, Calendar)
• Video conferencing platforms (Zoom, Microsoft Teams, Google Meet)
• Collaboration tools (Slack or similar)
• Task management platforms (Asana, Trello, ClickUp, or Monday.com)
• Cloud document management systems

Core Competencies

• Organization and planning
• Time management
• Communication
• Professionalism
• Confidentiality
• Problem-solving
• Adaptability
• Collaboration
• Initiative
• Accountability
• Attention to detail
• Customer service mindset