Summary:
We are hiring two IT Support specialists to deliver dedicated on-site IT services to Lenovo’s local plant in Riyadh, Saudi Arabia. These two positions are split into two core responsibilities:IT Support Engineer-Deskside IT Support Engineer- Infrastructure(Important note: The hiring entity is our company, and you will be assigned to provide on-site support for Lenovo’s facility as the end client.)
Work Location: Building 8791,105th Street, Special Integrated Logistics Zone, Riyadh 13442, Postal Code 13442, Saudi Arabia
Work Type： Independent Contractor Work Hours：35-45 hours Per Week Duration Long-Term and Stable
IT Support Engineer-Deskside Experience: 1+ years Job Description: A Deskside Engineer provides on-site, hands-on IT support to end users. The role focuses on resolving hardware, software, and peripheral issues that cannot be handled remotely by the service desk, ensuring a smooth and productive end-user experience.
Responsibilities：Provide on-site Level 2 deskside support for end users, including desktops, laptops, monitors, printers, and peripherals Diagnose, troubleshoot, and resolve hardware and software issues in a timely and professional manner Perform IMACD activities (Install, Move, Add, Change, De-install) for end-user devices Support OS installation, reimaging, encryption, driver installation, and application deployment Handle incident and service request tickets via the ITSM/ticketing system and provide regular status updates to users Escalate unresolved or complex issues to L3 teams or specialized support groups when required Support user onboarding and offboarding, including device setup and access readiness Maintain and contribute to the knowledge base, documenting recurring issues, workarounds, and solutions Coordinate with third-party vendors for hardware repair, replacement, and warranty cases Ensure compliance with SLA, security, and IT policies during support delivery
Technical Skill:Strong knowledge of: Windows OS (Windows 10/11), Office productivity tools, Desktop/laptop hardware and peripherals Hands-on experience with: Device imaging and deployment tools (e.g., SCCM / endpoint tools) and Active Directory basics (join domain, user/group support) Familiarity with ITIL / ITSM processes Good troubleshooting, communication, and customer service skills Ability to work independently in an on-site support environment
Soft Skills & Competencies Strong analytical and problem-solving abilities Effective communication with technical and non-technical stakeholders Ability to prioritize and manage multiple tasks in a fast-paced environment Strong ownership mindset and attention to detail Willingness to learn and adapt to new applications and technologies Ability to work in small team and a wider global team to meet customer requirements. Adaptable to a multicultural and collaborative work environment
Education:Bachelor’s degree in IT, Computer Science, or related field
Languages Fluent English (oral and written) Mandarin (oral, optional) Arabic (oral, optional)



Job Title: IT Plant Local Support Engineer - Infrastructure Location: Riyadh, Saudi Arabia Experience: 2+ years
Job Description: IT infrastructure Support Engineer provides support and maintenance for IT the infrastructure on the designated site/GEO. Fulfill the service within the defined SLA levels. Oversee respective applications, systems and IT infrastructures. Support system maintenances, outages. Provide customer service for business end-users. Focuses on keeping the critical business applications running. Take part in IT related projects that affect the designated site/GEO. Act as IT ambassador for local business, deliver service monthly report to business stakeholders and manage their satisfaction to IT service.
Responsibilities：Keep critical IT managed applications running. Deliver support service within the IT Service Level Agreements to achieve IT and business KPIs. Support IT related change requests, projects that impact the local/regional business (including infrastructure, DWS, applications and security). Act as IT focal for the business, deliver IT service report to business mgmt. team and manage business satisfaction to IT service. Keep the IT system supporting network infrastructure maintained Maintain technical documentation, SOPs, and knowledge articles Ensure compliance with IT policies, security standards, and audit requirements
Technical Skill:Microsoft Windows clients intermediate level Windows servers, Active Directory services basic level Linux systems basic level Computer networking intermediate level Microsoft 365 main applications basic level Printing services basic level. Label and laser printers Android devices basic level Software and hardware troubleshooting Familiarity with ITIL process and Agile methodology. Basic knowledge of IT Cyber-security, such as application security, access management
Soft Skills & Competencies Strong analytical and problem-solving abilities Effective communication with technical and non-technical stakeholders Ability to prioritize and manage multiple tasks in a fast-paced environment Strong ownership mindset and attention to detail Willingness to learn and adapt to new applications and technologies Ability to work in small team and a wider global team to meet customer requirements. Adaptable to a multicultural and collaborative work environment
Education:Bachelor’s degree in IT, Computer Science, or related field
Languages Fluent English (oral and written) Mandarin (oral, optional) Arabic (oral, optional)