Job description

Company Description

“A passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram

Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following: 

• Provide and dispatch immediate actions to all guest concerns.
• Ensure follow-up of action is completed with-in the quoted time.
• Work with related departments to ensure efficiency in meeting guests needs.
• Promotes hotel services and amenities to encourage an exceptional resort experience.
• Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience.
• Able to contribute to a team environment by assisting co-workers in all departments related to the call center.  And ensuring the attention to detail is recorded with each guest’s issue.
• Handling all wakeup call requests 24/7
• Handling the main hotel Fax 24/7
• Handling emergency call’s and calling the hotel doctor  when needed 24/7

• Bachelor's degree in business administration   
• Previous experience as a Telephone Operator an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

•  Prior experience working with Opera or a related system
•  Fluency in English

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma