Job Description

Roles & Responsibilities

About the Job

An exciting opportunity has arisen for an Assistant Concierge Manager (Saudi National Talent) to join Jumeirah The Red Sea.

The main duties and responsibilities of this role include:

• Maintain a friendly and professional attitude towards colleagues and guests, handling queries and requests efficiently and using guest names whenever appropriate.
• Ensure smooth and efficient operation of luggage services, supervising colleagues to prevent delays or damage to guests' belongings.
• Keep Opera Telephone Book information up to date regarding restaurants, bars, airlines, shopping malls, and hotel facilities for guest reference.
• Address guest complaints promptly and professionally according to Jumeirah standards, ensuring guest satisfaction.
• Oversee all Concierge department operations, including accurate record-keeping, duty roster preparation, and adherence to SOPs.
• Identify training needs, supervise training sessions, and maintain accurate records of colleague training to enhance skills and knowledge.
• Ensure adherence to departmental standards, including fire, hygiene, health, safety, and security policies, and supervise colleagues to maintain service quality.
• Oversee contract transport service, buggy service, ensure proper maintenance of vehicles and buggy, and report any defects for immediate rectification.
• Ensure timely delivery of guest services, including newspaper deliveries, guest messages, faxes, and safekeeping of guest car and buggy keys.
• Monitor departmental budget, control expenses, and ensure compliance with Jumeirah's Guiding Principles and Hallmarks, performing appraisals and feedback sessions, and assisting with staff recruitment as needed.

About You

The ideal candidate for this position will have the following experience and qualifications :

• Hold a Higher School Diploma certificate List the basic (minimum) education, certification, and/or licensing needed to be successful in the position.

• Have 3-5 years of experience as Shift Leader in concierge in a 5-star environment.

• Hold a Bachelor s Degree in Hotel Management or any other relevant field (Desirable).

• Demonstrate proficiency in handling Opera system & HotSOS .

• Show Leadership and attention to details skills.

• Possess the ability to manage and maintain relationships with guests .

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programmes and clear career pathways

• Opportunities for internal mobility within our global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Health care and insurance benefits

• Locally competitive salary and incentive structure

• Locally relevant benefits as determined by the property