Job Description

Roles & Responsibilities

As a Senior Workplace Manager at JLL, you will be responsible for shaping and leading workplace environments that enable people and organizations to perform at their best. You will oversee the strategic planning, operations, and optimization of corporate workplaces across multiple locations, ensuring alignment with business goals while enhancing employee experience and operational efficiency. This role partners closely with clients, corporate real estate subject matter experts, and internal teams to deliver consistent, high-quality workplace services. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees and this position plays a critical role in creating environments where people feel supported, productive, and inspired.

What your day-to-day will look like:

• Oversee daily workplace and facility operations, including maintenance, security, cleaning, and vendor management across assigned locations.
• Manage workplace services such as reception, mail services, catering, and event coordination to ensure seamless employee experience.
• Lead, coach, and develop workplace coordinators, facility technicians, and administrative support staff, fostering teams where everyone is empowered to thrive.
• Ensure compliance with health, safety, and regulatory requirements, maintain consistent standards and operating procedures.
• Develop and manage workplace services budgets, monitor expenses, and identify cost optimization opportunities without compromising service quality.
• Collaborate closely with corporate real estate subject matter experts, including transaction management and occupancy planning teams.
• Conduct space utilization analysis and lead workplace transformation initiatives, including hybrid work models, space reconfiguration, and technology integration.
• Partner with HR, IT, procurement, and senior leadership, reflecting JLL s culture of collaboration locally and across the globe.

Desired Candidate Profile

• Bachelor s degree in business administration, facilities management, or a related field.
• 7 10 years of workplace or facilities management experience, including at least 3 years in a senior supervisory role.
• Demonstrated experience managing multi-site workplace operations and service delivery.
• Strong knowledge of health, safety, and regulatory compliance in corporate environments.
• Proven financial management skills, including budgeting, cost control, and financial reporting.
• Strong project management experience leading complex workplace initiatives.
• Excellent communication and stakeholder management skills, including executive-level engagement.
• Professional certification such as FMP (Facility Management Professional) or equivalent.
• Advanced knowledge of workplace technology platforms and space management software.
• Experience with sustainability initiatives, LEED standards, or corporate real estate strategies.
• Strong analytical skills with proficiency in data analysis and reporting tools.
• Change management experience, particularly supporting hybrid work transitions and new ways of working.