Job Description

Roles & Responsibilities

We are seeking a dynamic and results-driven Director of operation to join our team in Madinah, Saudi Arabia. In this pivotal role, you will oversee daily operational activities, drive process improvements, and ensure seamless coordination across all departments. The ideal candidate will combine strategic thinking with hands-on execution, fostering a culture of efficiency, transparency, and continuous improvement while supporting our team to achieve organizational goals.

Oversee and optimize daily operational activities to ensure smooth, efficient business execution across all departments

Develop, implement, and monitor operational processes and procedures that enhance productivity and reduce costs

Analyze performance metrics and key performance indicators (KPIs) to identify opportunities for improvement and drive data-informed decision-making

Lead, mentor, and manage operational teams, providing clear direction, support, and constructive feedback to foster professional growth

Collaborate closely with cross-functional teams including sales, finance, and customer service to align operational strategies with organizational objectives

Manage vendor and supplier relationships, ensuring quality standards, timely delivery, and cost-effectiveness

Prepare and manage operational budgets, monitor expenditures, and implement cost control measures without compromising quality

Ensure compliance with company policies, industry regulations, and quality assurance standards

Identify and mitigate operational risks, developing contingency plans to maintain business continuity

Champion innovative solutions and process improvements that enhance customer satisfaction and operational efficiency

Communicate transparently with stakeholders, providing regular updates on operational performance and strategic initiatives

Maintain flexibility and resilience in responding to changing business needs and operational challenges

Desired Candidate Profile

• Proven experience in operations management or a similar supervisory role within a corporate environment
• Demonstrated expertise in process optimization, workflow analysis, and operational efficiency improvement
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions
• Proficiency in budget management, financial analysis, and cost control strategies
• Excellent leadership and team management capabilities with experience motivating and developing staff
• Outstanding organizational and time management skills with meticulous attention to detail
• Advanced communication and interpersonal skills, with the ability to collaborate effectively across all organizational levels
• preferred prior experience in the food and beverage industry, with a strong understanding of daily operations management and service quality assurance.
• Proficiency in project management methodologies and tools
• Knowledge of quality assurance, compliance standards, and risk management practices
• Ability to work flexibly and adapt to changing priorities in a fast-paced environment
• Strong problem-solving abilities and decisiveness under pressure
• Passion for operational excellence and continuous improvement
• Familiarity with relevant operational software and management systems (preferred)
• Bachelor's degree in Business Administration, Operations Management, or a related field (preferred)