Job Description

Roles & Responsibilities

1. Operational Supervision

• Supervise and coordinate the daily activities of Room Attendants and Housekeeping staff on assigned floors.
• Conduct daily briefings and allocate workloads effectively.
• Inspect guest rooms, corridors, service areas, and public spaces to ensure cleanliness meets Sofitel luxury standards.
• Ensure proper room set-up according to brand guidelines (VIPs, long-stay, special requests).

2. Quality Assurance

• Perform detailed inspections of cleaned rooms before releasing them in the system.
• Ensure compliance with Sofitel presentation standards (linen, amenities, d cor, fragrance, and lighting).
• Monitor cleanliness, maintenance issues, and overall room condition.
• Follow up on guest feedback and ensure corrective actions are implemented immediately.

3. Guest Experience

• Ensure prompt handling of guest requests and special preferences.
• Respond professionally to guest complaints and service recovery following Sofitel service culture.
• Maintain a visible presence on floors and interact courteously with guests when required.

4. Team Leadership

• Train, coach, and motivate Room Attendants to achieve high performance standards.
• Ensure team adherence to grooming and uniform standards.
• Conduct on-job training and support continuous development.
• Foster a positive and productive work environment.

5. Administrative Duties

• Maintain accurate reports (room status, discrepancies, lost & found, maintenance requests).
• Coordinate with Front Office for room status updates and priorities.
• Monitor staff attendance, duty rosters, and shift planning.
• Ensure proper use and control of housekeeping supplies and equipment.

6. Health, Safety & Compliance

• Ensure compliance with Sofitel safety, hygiene, and environmental standards.
• Follow proper chemical handling and cleaning procedures.
• Ensure adherence to health and safety regulations (including fire and emergency procedures).
• Promote sustainability and eco-friendly practices.

7. Coordination & Communication

• Work closely with Engineering to report and follow up maintenance issues.
• Coordinate with Laundry for linen quality and availability.
• Maintain clear communication with other supervisors and departments.

Desired Candidate Profile

• Diploma or certification in Hospitality Management is preferred.
• Minimum 2 3 years of housekeeping experience in a luxury hotel.
• Previous supervisory experience is highly desirable.
• Strong knowledge of cleaning procedures, chemicals, and equipment.
• Good communication skills (English required; additional languages preferred).
• Basic computer knowledge (PMS systems such as Opera).