Job Description

Roles & Responsibilities

Coordination & Communication

• Act as the central communication hub for the housekeeping department.
• Coordinate with Front Office regarding room status updates (vacant, occupied, out-of- order).
• Liaise with Engineering and Maintenance for repairs and follow-ups.
• Communicate guest requests promptly to housekeeping team members.

Administrative Duties

• Maintain accurate housekeeping records, reports, and logs.
• Update room status in the Property Management System (PMS).
• Prepare daily assignment sheets for room attendants.
• Track lost & found items according to hotel policy.
• Monitor stock levels and supply requisitions.

Guest Service

• Handle internal and external guest requests efficiently and courteously.
• Ensure VIP rooms and special requests are prepared according to Sofitel standards.
• Follow up on guest complaints and ensure timely resolution.

Operational Support

• Assist in room allocation and prioritize cleaning schedules.
• Monitor productivity of room attendants and housekeeping staff.
• Ensure compliance with cleanliness, hygiene, and luxury brand standards.
• Support housekeeping supervisors during peak periods.

Quality & Standards

• Ensure adherence to Sofitel luxury service standards and brand guidelines.
• Maintain confidentiality and professionalism at all times.
• Assist in implementing departmental SOPs (Standard Operating Procedures)

Desired Candidate Profile

Previous experience in housekeeping or hotel operations (preferred luxury hotel experience).

Knowledge of PMS systems (e.g., Opera is a plus).

Strong communication and organizational skills.

Ability to work under pressure and manage multiple tasks.

Good command of English (additional languages are an advantage).

Attention to detail and high level of professionalism.