Job Description

Roles & Responsibilities

Coordination & Communication

• Act as the central communication hub for the housekeeping department.
• Coordinate with Front Office regarding room status updates (vacant, occupied, out-of- order).
• Liaise with Engineering and Maintenance for repairs and follow-ups.
• Communicate guest requests promptly to housekeeping team members.

Administrative Duties

• Maintain accurate housekeeping records, reports, and logs.
• Update room status in the Property Management System (PMS).
• Prepare daily assignment sheets for room attendants.
• Track lost & found items according to hotel policy.
• Monitor stock levels and supply requisitions.

Guest Service

• Handle internal and external guest requests efficiently and courteously.
• Ensure VIP rooms and special requests are prepared according to Sofitel standards.
• Follow up on guest complaints and ensure timely resolution.

Operational Support

• Assist in room allocation and prioritize cleaning schedules.
• Monitor productivity of room attendants and housekeeping staff.
• Ensure compliance with cleanliness, hygiene, and luxury brand standards.
• Support housekeeping supervisors during peak periods.

Quality & Standards

• Ensure adherence to Sofitel luxury service standards and brand guidelines.
• Maintain confidentiality and professionalism at all times.
• Assist in implementing departmental SOPs (Standard Operating Procedures)

Desired Candidate Profile

• Previous experience in housekeeping or hotel operations (preferred luxury hotel experience).
• Knowledge of PMS systems (e.g., Opera is a plus).
• Strong communication and organizational skills.
• Ability to work under pressure and manage multiple tasks.
• Good command of English (additional languages are an advantage).
• Attention to detail and high level of professionalism.