Job description

GENERAL ROLE:

As Laundry Manager at Miraval The Red Sea, your primary role is to lead and oversee all laundry and tailoring operations, ensuring the highest standards of cleanliness, garment care, presentation, efficiency, and colleague service across the resort. You will be responsible for maintaining smooth daily operations of the laundry facility, colleague uniforms, linen processing, guest laundry services, and tailoring functions in alignment with Hyatt and Miraval standards.

You will work closely with the Executive Housekeeper and operational leaders to ensure laundry services support the resort’s commitment to wellbeing, luxury hospitality, sustainability, and mindful care. The role requires strong leadership, operational organization, quality control, and attention to detail while cultivating a positive and collaborative work environment for the laundry and tailoring teams.

KEY RESPONSIBILITIES:

Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues.

Laundry Operations Management
• Oversee the day-to-day operations of the laundry department, including linen processing, guest laundry, dry cleaning coordination, and uniform management.
• Ensure all linen, uniforms, and guest garments are cleaned, finished, and delivered according to established quality and timing standards.
• Monitor laundry workflow, productivity, and operational efficiency to ensure smooth service delivery.
• Ensure proper handling, sorting, washing, drying, pressing, and storage procedures are followed at all times.
• Conduct regular inspections of linen, uniforms, and guest garments to maintain quality standards.
• Coordinate with Housekeeping and other departments to ensure operational linen par levels are maintained.

Tailoring & Uniform Management
• Supervise tailoring operations, including alterations, repairs, fittings, and uniform maintenance.
• Ensure all colleagues are provided with properly fitted and well-maintained uniforms.
• Maintain accurate uniform inventory records and support uniform issuance procedures.
• Monitor garment lifespan and recommend replacement plans where necessary.

Leadership & Colleague Engagement
• Lead, motivate, and develop Laundry Attendants and Tailors through coaching, training, and daily support.
• Prepare schedules and allocate duties according to business demands and operational priorities.
• Foster a culture of teamwork, mindfulness, professionalism, and continuous improvement within the department.
• Conduct departmental training to ensure proper use of equipment, chemical handling, garment care, and safety procedures.
• Support colleague wellbeing and maintain positive working relationships across departments.

Quality Assurance & Standards
• Ensure compliance with Hyatt and Miraval brand standards, hygiene protocols, and operating procedures.
• Maintain high standards of cleanliness, organization, and safety within all laundry and uniform areas.
• Monitor laundry chemical usage and ensure proper handling, storage, and usage practices.
• Work closely with Engineering to ensure laundry equipment is maintained in good operational condition.
• Report maintenance issues promptly and follow up on corrective actions.

Inventory & Cost Control
• Monitor and control departmental expenses including chemicals, linen, uniforms, and operational supplies.
• Conduct regular linen and uniform inventory counts and assist in loss prevention measures.
• Support cost control initiatives while maintaining quality service standards.
• Assist with forecasting linen and uniform requirements based on occupancy and operational needs.

Guest & Colleague Service
• Ensure guest laundry requests are handled professionally, confidentially, and within established timelines.
• Respond promptly and effectively to guest and colleague requests, concerns, or special garment care requirements.
• Deliver courteous, caring, and personalized service aligned with Miraval’s philosophy of mindful hospitality.

General Responsibilities
• Understand and strictly adhere to the Rules & Regulations established in the Colleague Handbook and the hotel’s policies on Fire, Hygiene, Health, Safety, and Wellbeing.
• Report for duty punctually wearing the correct uniform and name badge at all times.
• Maintain a high standard of personal appearance and hygiene.
• Maintain positive working relationships with colleagues across all departments.
• Attend and contribute to departmental meetings, learning forums, and hotel initiatives.
• Fully support Hyatt and Miraval operational standards and brand requirements.
• Undertake any reasonable tasks and secondary duties as assigned by the Executive Housekeeper.
• Project a positive, calm, and mindful attitude at all times.
• Provide courteous, professional, and caring service to colleagues and guests.

QUALIFICATIONS:
• Diploma or Degree in Hospitality Management, Housekeeping, Textile Care, or related field preferred.
• Minimum 3–5 years of experience in laundry operations within hospitality environments, with at least 1–2 years in a supervisory or managerial role.
• Strong knowledge of laundry operations, fabric care, stain treatment, and garment handling procedures.
• Experience managing laundry equipment, chemicals, linen control, and uniform operations.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively across departments and manage multiple operational priorities.
• Proficiency in MS Office and laundry inventory systems is an advantage.

PHYSICAL DEMANDS (IF ANY):
• Ability to stand and walk for extended periods.
• Ability to lift and move laundry items and operational supplies as required.

WORK ENVIRONMENT:
• Wellness Destination Resort located in Shura Island.
• Working Indoor and Outdoor as required.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma