Job Description

Roles & Responsibilities

Engagement details:

• Job Title: Divisional Service Manager - Machinery Division
• Client: Prominent business conglomerate
• Employment type: Permanent
• Location: Onsite in Dammam, KSA
• Experience level: 10+ years

Role Overview:Our client, a prominent business conglomerate, is seeking an experienced Divisional Service Manager to drive the growth of service market share (service exploration %) across the installed base. The role will be responsible for ensuring profitable, productive, and compliant service operations across all regions in Saudi Arabia.
The role owns the Service divisional P&L and defines the service operating model, standards, pricing, and capability framework required to deliver customer uptime, aftermarket profitability, and long-term lifecycle value.

Key Responsibilities and Accountabilities:

Service Market Share & Growth

• Grow service exploration % across the installed base for all represented OEMs
• Expand preventive maintenance, contract coverage, and lifecycle services
• Convert reactive customers into structured service relationships

Service P&L Ownership

• Full accountability for the Service divisional P&L
• Ownership of labour revenue, margins, productivity, recovery, and absorption
• Define labour rate structures and service pricing models

Service Strategy & Operating Standards

• Define and govern the divisional service strategy
• Establish standard operating procedures for workshops and field service
• Ensure alignment with OEM service standards and customer uptime expectations

Capability & Productivity

• Define technician productivity and utilisation standards
• Own service training and capability development frameworks
• Ensure service capacity supports growth and quality objectives

Financial & AR Discipline

• Ensure service operations support strong billing and cash discipline
• Work closely with Finance to minimise service-related AR risk

Compliance, ISO & Audit

• Functional owner of Service compliance under ISO 9001 and ISO 14001
• Own closure of Service-related audit findings
• Ensure sustained compliance beyond audit events skills.

Competencies & Attributes:

• Strong aftermarket and service leadership credibility
• Deep understanding of service economics and productivity models
• Structured, disciplined, and standards-driven
• Strong financial and governance awareness
• Effective matrix operator

Experience & Qualifications:

• 10+ years of experience in service leadership within machinery or capital equipment industries
• Proven accountability for Service P&L and installed-base growth
• Experience in ISO-certified, audited environments
• Engineering or technical degree required