Job Description

Roles & Responsibilities

Overview

The Quality Director will lead and implement a robust quality management framework across all project phases, ensuring delivery meets the highest international standards. The role safeguards excellence and consistency in a prestigious, luxury hospitality and residential development.

Quality Strategy & Governance

• Develop and implement a project-wide Quality Management System (QMS) aligned with hospitality brand standards (e.g., Hilton, Marriott, Accor, etc.).
• Define quality objectives, KPIs, and benchmarks for all project phases.
• Ensure compliance with international hospitality standards, local regulations, and safety codes.

Design & Pre-Construction Quality

• Review architectural, MEP, and interior design plans to ensure:
• Alignment with brand guidelines.
• Functional guest experience design.
• Maintainability and operational efficiency.
• Collaborate with design consultants and operators to embed quality standards early.

Construction Quality Management

• Establish QA/QC processes for contractors and subcontractors.
• Conduct regular site inspections and audits to ensure:
• Workmanship standards.
• Material quality compliance.
• Adherence to approved specifications.
• Lead snagging, de-snagging, and defect resolution processes.

Brand Standards & Guest Experience

• Ensure all facilities (rooms, F&B outlets, spa, public areas) meet brand and luxury standards.
• Translate project quality into operational guest experience excellence.
• Work closely with hotel operators during pre-opening readiness.

Vendor & Contractor Management

• Evaluate and approve vendors based on quality compliance.
• Monitor supplier performance and enforce quality accountability.
• Drive continuous improvement across contractors and suppliers.

Testing, Commissioning & Handover

• Oversee testing and commissioning (T&C) of all systems (HVAC, fire safety, elevators, etc.).
• Ensure smooth project handover to operations team with zero critical defects.
• Validate readiness for soft opening and official launch.

Audit & Continuous Improvement

• Conduct internal and external quality audits.
• Implement corrective and preventive actions (CAPA).
• Capture lessons learned and integrate into future projects.

Team Leadership

• Lead a team of QA/QC engineers, inspectors, and specialists.
• Provide training on quality standards and hospitality excellence.
• Foster a quality-driven culture across project stakeholders.

Desired Candidate Profile

Education

• Bachelor s degree in Engineering, Architecture, Construction Management, or Hospitality.
• Master s degree or certifications (preferred):
• ISO 9001 (Quality Management).
• Six Sigma / Lean.
• PMP (Project Management).

Experience

• 18+ years of experience in construction and/or hospitality projects.
• Minimum 5 7 years in a lead quality role.
• Strong experience in:
• Luxury hotels, resorts, or mixed-use hospitality developments.
• Working with international hotel brands.

Skills & Competencies

• Deep knowledge of hospitality standards and guest experience.
• Strong understanding of construction quality control processes.
• Excellent stakeholder management (owners, consultants, operators).
• High attention to detail with a customer-first mindset.
• Leadership, communication, and problem-solving skills.