Job description

The Supervisor of Collection is responsible for monitoring and managing the collection team, ensuring that daily operations align with the company's specified collection objectives.

This role involves organizing and distributing tasks among employees, continuously monitoring team performance, and working to improve productivity levels and the quality of communication with clients. Additionally, the supervisor oversees the handling of affected accounts and monitors appropriate collection strategies to minimize delays in collections.

The Supervisor of Collection is expected to possess strong leadership skills that assist in guiding and motivating the team, along with strong communication and negotiation abilities to resolve issues.

Furthermore, they should have the capability to prepare reports and analyze performance results while monitoring daily and monthly target achievements, ensuring compliance with company policies and procedures, and maintaining quality interactions with clients.

Skills

Supervising direct staff on collection employees and monitoring their daily performance.

Distributing tasks and clients among the collection team appropriately.

Monitoring overdue accounts and ensuring the execution of collection strategies.

Preparing daily, weekly, and monthly reports specific to collections.

Monitoring target achievements and related performance metrics.

Handling customer complaints related to collections and working on resolving them.

Coordinating with other departments regarding affected accounts and clients.

Training new employees and developing team skills.

Ensuring compliance with company policies and established procedures.

Monitoring communications and performance quality and improving collection methods.

Raising recommendations for improving operational procedures and reducing delays.

Strong communication and negotiation skills.

Ability to solve problems and make decisions.

Proficiency in using computers and Microsoft Office applications.

Ability to prepare reports and analyze data.

Ability to work under pressure and achieve targets.